DUP You can test it comfortably tonight when you get home.
Hi Daniele, unfortunately it hasn’t changed. I also redid the tuning, took out the card, tried another slot etc, all those channels are still displaying “Encrypter, CAM and Smart Card….”. Anything else you can do please?
DUP Do you use the DigiCard in German-speaking Switzerland or in Ticino? With which channels do you have an error and what exactly is the error called?
In addition, we ask you to test it again, because we have adjusted something.
Hi Daniele, I use it in Zurich, specifically to look at British channels like BBC One, BBC Two, BBC Four/Ceebies, ITV, Channel 4, E4 etc.
I will try tonight again and tell you exactly the error message🙂
Thanks again for trying
The error message is “Encrypted. CAM and Smart Card that are required for this channel are not inserted”.
DUP As a last step we have completely removed your DigiCard from the system and reactivated it. The installation is halfway done. A small part is still missing. Can you please test it again afterwards?
Daniele_Sunrise Thank you Daniele, I will certainly do. Over the weekend I also tried all possible variations and re-tuned. I really hope you will do some magic for me.
Good morning Daniele, not sure if you saw my message? Is there anything else we can try?
DUP Do you have the possibility to test already now once briefly whether it works? I think the last step of the installation is the billing, which will be processed but only tomorrow.
Daniele_Sunrise Hi Daniele
I tried last night, including a complete re-tuning of the channels and also remove the card, clean it a bit, trying both slots, but still no change. I will try again tonight and pray it will work. Thanks again
Daniele_Sunrise Good morning Daniele, unfortunately there is no change. I was wondering how the issue could have happened, as I didn’t touch the card itself or that holder/cartridge that gets inserted. Is it possible that that holder/cartridge is defective? Certainly I could find that on the internet and unless the actual plastic card from UPC is the problem, it could solve the issue?
I was also thinking, are you sure you are doing the changes on the right card, should I give you the number? Maybe you have a number on file that it’s the wrong one, as I remember my card was changed at least twice over the years.
DUP Unfortunately no, if it must be a solution with the DigiCard, as we no longer have replacement cards.
I recommend a call to our customer service 0800 707 707 so they can offer you an alternative product.