ch-ris

Thanks Daniele.
To give closure. We now simply restart the box regularly to deal with this and my other issue of non responsive wi-fi. It works to do it every 2 weeks or so. And I’ve since read that for wi-fi it is normal to need to restart your router to free connections that have been left open by devices. Some routers allow you to schedule a regular restart time in their software for this reason.

Thanks Daniele. I have had to move to Sunrise now, but still waiting for the number porting to happen. Maybe I will come back after the merger is completed.

I’m seeing a lot of Wow adverts about the merge of Sunrise and UPC, so logically since Sunrise supports GPS+ Cellular for Apple watches (and Samsung etc), I’m assuming that all UPC mobile subscriptions now support this as well, but I thought I ought to specifically check.

Does UPC mobile now support GPS+ Cellular?
If not, is there a plan to offer this?
Can I change my UPC Abo to Sunrise so that I can get this service?
Is it free for existing customers?
Or are you cancelling existing Sunrise Abos with this service and sending them all to Swisscom?
More details please.
My son is buying an Apple Watch 6 and I need to know if I need to change his mobile Abo.

Thanks in advance.

I got frustrated with this and so, I configured my AP as a universal repeater using the weak signal from the Gigabox in the cellar. It rates at 60% and normally 70% is required for the repeater to work successfully, which is why I set it up as an AP first.

Anyway, I have to report that the box has not needed to be restarted in the last 2 days. And the Wifi connection is good on the ground floor of my house, now better speed than before.

So, what I’m starting to wonder is if the Gigabox is somehow biased towards providing Wifi speed over the ethernet speed. Somehow it’s like the ethernet connections are slowed or shutdown so that the AP didn’t work anymore. I am also noticing that ethernet in other parts of the house have slowed.

As I didn’t mention in my first email, the definition of a long time was a month. I have had this issue for about a month now. Before that the AP worked fine.

Is there any setting in the Gigabox that prefers Wifi over ethernet? It’s just a switch and deals with whatever comes first, right? Or is it?

Thanks.

Does the Gigabox have to be in Modem mode for a Wireless AP to be installed in my network?

I have been having problems for a long time with my AP requiring to be reset every day.  I have tried another AP with the same result and I have connected the AP directly to the gigabox through my home ethernet avoiding our switch.  Same result.

The Gigabox is in my cellar and broadcasting under a different SSID.

The AP is on the Ground floor with the same SSID as another one on the first floor.

Neither signal is strong enough to be used on another floor.

Both need to be reset regularly - more than daily.

By unplugging and directly connecting one to the Gigabox and trying different AP boxes, I think I can isolate the problem to the Gigabox.

Note that additionally we also randomly lose our phone connection on this box.

Ethernet connections seem to be more stable, but occasionally we lose that connection too.

There are a lot of devices connected via ethernet (Xboxes, PS4, TV, UPC TV boxes, iMac, MacMini, NAS drives, Sonos, AppleTV, Printer etc etc)

Comparatively few use Wifi (3 PC’s, 1 Macbook, 3 iPads, 4 Phones)

But I don’t think we have ever achieved the 1Gb download speed that we pay for.

But, back to the main topic, maybe if I make the Gigabox use Modem mode it will fix the Wifi AP issue?

What do you think?

Thanks

Chris

Thanks for the reply in May.  Is there any update now 7 months later?

I still pay for my subscription. I really ought to make the call and save some money.

Just a thought: wouldn’t it be nice customer service if they approached me to see if I still required it?

Thanks

Chris

Here we are on May 3rd and still no update on this - and more importantly no reduction in price or information on cancelling Premium D paket from abos.

I want to stop mine and will call next week.  But it would have been better if you had sent me the option online already.

I only subscribed to this paket for the Disney content for my son and right now he’s badgering me to subscribe to Disney+.

It doesn’t sound like you’re going to offer that package ever.

That’s a shame because I would prefer to keep all my content available through one source.

Mind you, the Netflix app is really slow, so maybe another TV box is a better investment for the future as services fragment onto different platforms.

You don’t seem to address these issues or keep up.

Thanks.

Just to add my support for this request.

The current lockdown situation has kind of concentrated my mind that this is what’s missing from my UPC boxes.

Now I have to order Apple TV to share my Plex content on my son’s TV.

The other option is to buy him a new TV with the Plex app on, but that’s not exactly Umwelt freundlich.

Initially I was going to add another UPC box for him, so we have a standard set up on all TV’s.

Your loss I guess.

Hi Adrian. Yes of course all connections were made in accordance with the instructions. The only issue was the proximity of the connect box. It has to be directly connected to the tv box initially. After first start up it can be relocated. I’m not sure if that then slows some of the services as I’ve not used it long enough. All normal functions (replay, pause, seek, play, menus, TV guide, record setting) are surprisingly quick though and I’m pleased I upgraded.

Hi Ahmet. That does seem to be the requirement.

I disconnected the connect box in my cellar and of course killed the phones and internet (wasn’t convenient for several of my family). Then I installed it in my lounge by the tv and connected the tv box Ethernet directly to it. Switched on the connect box and waited 5 mins for it to finish start up. Then I switched on the tv box and it ran through start up successfully. It took a while. After it was stable and I’d set all options I disconnected the Ethernet cable from the connect box and connected it to the wall socket and my Ethernet. TV channels still worked but I guess I lost some services temporarily - I didn’t check as it seemed obvious. I then disconnected the connect box and installed it in another room with a tv and repeated the process for my second tv box. That was successful too. Then I disconnected the connect box and re-installed it in my cellar.

This took nearly two hours to complete, but it all seems to be working fine now.

Thanks. Your reply made me bite the bullet and take the time to do this. If I get a third tv box I’ll have to do the same. It’s not that convenient and it would be good if the installation instructions noted this initial requirement.

UPC TV Box

My new TV box is in my lounge and my Connect box is in my cellar (I’ve had similar UPC systems for 15 years like this with no problems).

The new connect box is patched into my home ethernet switch for connection to all rooms in my home and for the two phone lines.  It has been installed for 3 days and internet and phone and wifi are working fine.

So I expected to connect my TV Box to my connect box via the ethernet connection in the lounge.

Unfortunately despite this computer I’m writing on and another device connecting perfectly to the internet, the TV Box shows a CS1010 error.

And I’m now waiting the specified 24 hours without TV until contacting UPC support.

So, I though it might be quicker to get an answer from the support community and watch some TV in the meantime - I mean I am paying for it!

Thanks.

Hi Daniele,

We have contacted in the past by calling the technical support.  They check the box remotely, but cannot find anything.

You have to realise that having just reset the box in order to make the call to technical support, there is nothing wrong at that time.  Unless they are logging the processes on the box and then are able to look into them, they will find nothing when I call.

Yes, of course we reset our box.  Or did you mean that I somehow reset all the phones in the house to factory settings and wipe all stored numbers to fix this?  Surely it’s the Connectbox that is causing the issue?

Regards

Chris

After a while* our fixed phones can no longer dial out - we get a dial tone and can dial, but every connection is busy.  And at that time any incoming callers get a busy tone for our numbers.

The only way I can fix this is to restart the Connect box.

The connect box shows no errors (see attached) and there is no way to restart just the voip connection.

This has been happening for years (on a previous box too) and is really inconvenient - we have no idea when it happens and just discover it when we try to make a call.  We potentially miss many incoming calls.

Is UPC aware of this issue with the connect box telephony?  Can it be fixed permanently?

It’s also inconvenient to interrupt the internet connection for this.

*days or weeks or months - it’s occasional