Hi Daniele,
I have twice discussed this with the customer services. They are included as part of the home internet package I have. I was told I do not need to return them and that the system had been updated to reflect them. They appear in my account but I received a letter telling me to pay chf100 for late return.
So yes I would like to keep them. Are you able to do anything about this?
Regards
Richard
The problem that I have is I am paying for a service and Sunrise want me to return those network components I need in order to receive the service. If I cancel the service I have to pay for 20 months of the remaining 24 month subscription period. If I return the components then I will not be able to receive the service. All I can do is wait to see if anyone in Sunrise wakes up or it ends up in court.
Hello, It is a little frustrating every month calling the helpdesk for the same problem which they promise they have fixed and which gets escalated every month to the next level and the next stage is debt collection.
I have clearly on my account two devices which belong to my service, which for some reason I am supposed to return. I ring the help desk who tell me the problem is fixed but every month the mail requesting the return gets nastier. I have no clue how to fix this as everybody says it is fixed but it is clearly not…
How do I get this resolved if I cannot rely on the helpdesk or a shop?