Your opinion is important to us!

Daniele_Sunrise · 2024-10-17T08:43:48+00:00

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Daniele_Sunrise

Dear Community family

We would like to hear from you about your positive experiences with Sunrise. Whether it was a helpful customer service, a reliable connection, the new speed experience or special offers - your success stories can help us to further improve our services and provide guidance to other customers.

Share your experiences with us and let us know what made Sunrise special for you. Your feedback will be passed on internally and incorporated into our further improvement measures.

Take the opportunity to raise your voice and share your positive experiences with other customers. We look forward to hearing about your experiences!

Thank you for being part of the Sunrise community!
Daniele

RichardG

Daniele_Sunrise

Surely you also want negative experiences? It’s the best way to make real improvements

Daniele_Sunrise

RichardG Welcome to the community!

We are also open to any experiences you have had with Sunrise, which we will then pass on internally for future improvements.

Greetings
Daniele

RichardH

Hello, It is a little frustrating every month calling the helpdesk for the same problem which they promise they have fixed and which gets escalated every month to the next level and the next stage is debt collection.

I have clearly on my account two devices which belong to my service, which for some reason I am supposed to return. I ring the help desk who tell me the problem is fixed but every month the mail requesting the return gets nastier. I have no clue how to fix this as everybody says it is fixed but it is clearly not…

How do I get this resolved if I cannot rely on the helpdesk or a shop?

difrak1

RichardH

As you see clearly: Daniele does not even care about it. Have no illusions about customer service at Sunrise. It simply does not exist. The only way they get to speed: sue them. That finally accelerates things. Very sad to say so, but no other choice left.

I am waitng more than a month for a chargeback promised to happen within 24 h. Just nothing. Now it gets much more expensive Sunrise. You will get what you have asked for. This stupidity alone makes me speechless.

But rest assured: on the Swiss market there is no space for you traitors from UK. We will send you back home, for sure. You still can apologize and resolve, Daniele, I just don’t believe you will, as history tells. This may not even be your own fault, as far as working for them is not your fault….