2
2xakita

  • 1 févr. 2023
  • Inscrit 12 août 2022
  • 1 meilleure réponse
  • Niveau 1
    128
  • Dans Switch to Sunrise from UPC to facilitate new phone not possible?

    • 22xakita

      • Message #3
      • Ce message est en Anglais
      • Meilleure solutionsélectionnée par 2xakita 0

      After sending several emails to various UPC/Sunrise contacts that I found online, the UPC/Sunrise Retention team put me in contact with an extremely helpful, friendly, competent team member who very efficiently and effectively helped us transition our relationship from UPC to Sunrise.

      This was an amazing contrast to the unhelpful people at 0800 330 800, who, after waiting on hold for 20+ minutes, simply brushed me off with the comment that ‘the rules’ prohibit what the retention team just did. Two completely different worlds. ⭐⭐⭐⭐⭐⭐ for the Retention Team, 💩 for 0800 330 800.

    • Dans Switch to Sunrise from UPC to facilitate new phone not possible?

      My wife’s UPC Europe Unlimited contract runs until January 2024. Her iPhone 10 needs to be replaced, but the iPhone 14 only has an eSIM. So cannot be activated on UPC’s network. The unhelpful lady at Sunrise said that the (Sunrise) rules prohibit anyone from switching from UPC to Sunrise. The only alternative she offered was to switch to a new Sunrise account, AND PAY THE EARLY TERMINATION IN FULL!

      Phone companies have a hard time attracting new customers. Yet Sunrise seems intent in driving existing customers away. Surely there is a way to switch and extend our existing contract within Sunrise?

      • Daniele_Sunrise a répondu à ça.

        • 2xakita

        • Meilleure solutionsélectionnée par 2xakita 0

        After sending several emails to various UPC/Sunrise contacts that I found online, the UPC/Sunrise Retention team put me in contact with an extremely helpful, friendly, competent team member who very efficiently and effectively helped us transition our relationship from UPC to Sunrise.

        This was an amazing contrast to the unhelpful people at 0800 330 800, who, after waiting on hold for 20+ minutes, simply brushed me off with the comment that ‘the rules’ prohibit what the retention team just did. Two completely different worlds. ⭐⭐⭐⭐⭐⭐ for the Retention Team, 💩 for 0800 330 800.

      • Dans Internet/TV down all of 12 August?

        Status states that: “It is possible that this service is currently not available. Our technicians are already working on a solution. It usually only takes a few hours to find a solution.“

        It is possible? How can I determine whether this is actually a broader outage, and not something a technician needs to address at just my location?