After sending several emails to various UPC/Sunrise contacts that I found online, the UPC/Sunrise Retention team put me in contact with an extremely helpful, friendly, competent team member who very efficiently and effectively helped us transition our relationship from UPC to Sunrise.
This was an amazing contrast to the unhelpful people at 0800 330 800, who, after waiting on hold for 20+ minutes, simply brushed me off with the comment that ‘the rules’ prohibit what the retention team just did. Two completely different worlds. ⭐⭐⭐⭐⭐⭐ for the Retention Team, 💩 for 0800 330 800.