Dear Sunrise Customer Service,

I am extremely frustrated with the way my subscription has been handled, and I demand an immediate resolution to this completely unacceptable billing issue. Below is a summary of what has happened:

On 10 February, I subscribed to Sunrise Up Connect L for 34.90 CHF per month (24-month contract).
After multiple exhausting phone calls with Sunrise, I was told that the only way to get an internet connection was to sign a separate contract with Naxoo (a third party company in Geneve).
I explicitly confirmed with a Sunrise representative (Drin Shala, on 14 February, via email: there is proof of this) that the 30 CHF (29.95CHF) I would pay to Naxoo would be deducted from my Sunrise bill, so my total cost would remain 34.90 CHF per month as initially agreed and promised.
After more unnecessary delays, I finally got internet access on 28 February.
However, despite following your instructions and already paying Naxoo, my Sunrise bill does not reflect the agreed discount.
On 8 March, I received a bill (0010699482) from Sunrise for 25.25 CHF—based on a mysterious 55.20 CHF total, which has absolutely no basis in the agreement I signed.
As a result, I am now being charged:
- 29.95 CHF by Naxoo
- 25.25 CHF by Sunrise
- A total of 55.20 CHF per month, which is completely outrageous and far from the 34.90 CHF I was promised.

This is completely unacceptable, and I expect this issue to be resolved immediately. I demand that my bill be corrected to reflect the original agreement and that I receive confirmation of this correction as soon as possible.

I expect a response without delay.

Fix this now. If @Sunrise_Team or @Daniele_Sunrise