jbn

Hello @jbn,

which browser are you using? Have you cleared the cache before retrying? 

Cheers,

Hi @jbn,

For the time being, you need to back out all the way. Based on the feedback we received so far, the possibility to exit with a single button press should be fixed with the next update. We keep you posted!

Cheers,

Frida

Hi @jbn

Sorry to hear you had some trouble logging in to Horizon Box but glad to hear it works now. Without further details it’s hard to say what the cause may be. Should you encounter this issue again, please contact our Hotline for immediate support.

The latest Horizon software release mainly offers some enhancement in the customer experience like improved rewinding/fast-forwarding functions.

Wishing you a nice day.

Cheers,

Frida

Good evening @jbn,

First of all I thank you very much for your detailed message and for taking the time to share with us your experiences. What you are describing is not the customer service we strive to offer and which you as a valued customer can expect. Our sincere apologies for going through the trouble.

I would very much like to arrange for a colleague to call you and first of all sort things out, make sure all your services are up and running and then to take it from there. Unfortunately, I was not able to identify you in the system. I therefore kindly ask you to send me aprivate message with your customer number as well as your mobile phone number. My colleague will then be in touch with you the soonest possible.

Looking forward to receiving your message.

Wishing you a nice evening.

Best regards,

Frida