javmg

Hi there,

I’m starting this discussion after seeing this one opened some time ago:

https://community.sunrise.ch/d/20607-internet-connection-very-slow

I’m a former customer of UPC now with sunrise (customer number 8108475447)

It’s several weeks that I’ve realized the connection is very slow (see snapshot)

and it only resolves after rebooting the router.

However after some hours the connection becomes very slow again.

I’ve got the TG3492LG router and 1GBs of download.

Can you please help ?

Kind regards,

Javier

Hi,

yes, there it goes a link testing my android mobile:

https://ux.cnlab.ch/speedtest/Controller?page=UserReport&language=en&userid=2056180232045772282

Kind regards,

Javier

Hello,

thank you for your help.

Actually I don’t use any security software. The application listening on :53 was a small apache instance I was using for unrelated local testing during the morning.

It’s been disabled now however it was being used seldomly.

I’m using UPC-IPv4 for my tests, is that ok?

I’m afraid I haven’t seen any improvement with _2.4 GHZ (on the contrary, the speed is much slower and doesn’t go over 100 mbits/s)

I’m leaving a couple of snapshots but you can also have a look at the data here:

https://ux.cnlab.ch/speedtest/Controller?page=UserReport&language=en&userid=2745661668250367

Kind regards,

Javier

Hello,

I’ve upgraded to Giga Internet but I’m afraid I still have the same issues.

There’s a huge difference between using the ethernet connection and using WIFI.

My test user id is as follows: 8174874106603201

I’m leaving 2 sample snapshots but it’s fair to say the connection with WIFI is >2 times slower.

I’m testing outside business hours and, when testing WIFI, the device is connected to 5G and placed very close (50 cm) to the router,

Kind regards,

Javier

Hello,

that dekstop application doesn’t seem to work. I’m attaching a spapshot with an error: “one or more measures could not be executed”.

Which cat. of LAN Cable are you using?

> Standard one

Is it the original one, from the modem?

> I’d say so but I don’t really know. I’ve tried with several ones with same outcome.

What does your socket look like? 2- or 3-holes?

> 3 holes

Have you tried to disable your firewall?

>I don’t have any.

Which Security Software are you using?

> I don’t have any (running in Ubuntu)

---

Using cable and webtest the 10s average download -> 200/ 300 MBs

Using WIFI and webtest the 10s average download -> 100/ 200 MBs

Kind regards,

Javier

Actually they were not and that’s why I was asking here.

Thanks,

Javier

Hello,

my subscription was “upgraded”  to Surf 600 last week but I haven’t seen any changes.

According to speedtest (web) the download speed is usually around 200-400 MBs with an Ethernet cable and around 100-200 MBs when using WIFI.

I cannot use the SpeedTest software in the sense that is only available in Windows/ Mac and I’m using Linux/ Ubuntu.

Is there any way to fix this?

Kind regards,

Javier