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Contact with Support

Kristaps_Sunrise · 2025-08-06T07:42:49+00:00

Bonjour la communauté, y a-t-il une adresse e-mail disponible car Sunrise Live Chat ne fonctionne pas correctement. Je ne peux pas parler avec l'agent. Chaque fois que leur dernier message est comme "Bienvenue au Sunrise, c'est Enisa du service de facturation, comment puis-je vous aider aujourd'hui?" Ensuite, il s'arrête pendant des heures (pendant les heures de travail). J'ai parlé par téléphone et physiquement au magasin, mais le problème n'a pas été résolu, j'ai donc besoin d'écrire quelque part. Y a-t-il une adresse e-mail ou une lettre publique officielle uniquement possible?

Kristaps_Sunrise

Hello Community, Are there any email address available as Sunrise Live Chat is not functioning correctly. I am unable to speak with agent. Every time their last message is like “Welcome to Sunrise, this is Enisa from the billing department, how can I help you today?”

Then it stops for hours (during working hours). I spoke over phone and physically at store but problem was not solved, so I need to write somewhere. Are there any email address or official post paper letter only possible?

adrianlondon

The chat option works for me if I turn off all ad blockers (which also tends to block javascript).

However, a few days ago I wanted to either cancel or renew my contract and the chatbot couldn’t handle it. I called 0800100600 and after a short wait, had no problems with the very friendly and fluent English-speaking agent.

Give the above free number a call.

Kristaps_Sunrise

Thank you adrianlondon.
The problem is that they were unable to solve the issue over the phone and … phone conversation is not recorded. There is no evidence that I (customer) tried to solve the issue. Chat bot freeze after explain my issues and again there is no Save option available.
Honestly - Sunrise is a strange company, they act like 10-20 years ago 🙂

Smith

How do I post a question? My dashboard says, “Can’t start a discussion.”

Under NETWORK STATUS, CONFIGURATION, GENERAL CONFIGURATION, it says, “Baseline Privacy disabled.” What does this mean?

Xydocq

hello Smith

Welcome to the community.

Take a look at https://community.sunrise.ch/d/4134-start-a-discussion-for-your-question

Smith

Considering all the problems and challenges customers have had and continue to have with the Connect Box 3 Fiber modems, does Sunrise have any near term plans for a refresh or upgrade of these modems? I’ve been having problems from day 1 without any real, permanent solutions. Also, does it still make sense for users of CB3 Fiber to stick with IPv4 or can we now move to IPv6?