Hello, today I ordered a 24-month contract iPhone 15 Pro for myself. It says that it is mandatory to scan my ID for the confirmation of the order and I can confirm my identity by clicking on the link, but when I click on the link, it doesn’t open. I also tried this from the Mysunrise mobile application, but it doesn’t work.

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    muratkilic
    Hello muratkilic
    Thank you for your message
    We are sorry that you’ve been having troubles with our system.
    However you wrote us 4 days ago. May I ask if the issue is still there? because it may have been a problem on your phone or internet.
    Kind Regards
    Claudio

        Sunrise_Team

        yes, the error still persists. The link still doesn’t work.

          I contact with customer service, thank you again!

          6 Monate später