Connect Box - Wi-Fi speed (still) slow, not according to my plan.

apmarcoscivil · 2016-05-15T23:33:42+00:00

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apmarcoscivil

Hello everyone.

I am UPC Cablecom customer since February 2014. My internet plan includes download speeds (up to) 250 Mbit/s.

Last week I received the new modem Connect Box CH7465LG Compal. However I am having trouble getting admissible speeds via Wi-Fi (for a 250 Mbit/s plan).

I have two different cases:

- First one with my laptop (which only supports Wi-Fi 2.4G) i get average Download values speeds of 40 Mbit/s. From the information i have about my laptop, this should reach speeds close to 70 Mbit/s.

- Second one with my iPhone 5S (which supports Wi-Fi 5G) i get different values between 60 and 90 Mbit/s. From the information i know, the iPhone 5S is able to achieve maximum download speeds close to 150 Mbit/s.

In my opinion something is wrong and I should be able to get the maximum speeds via Wi-Fi on my devices (70Mbit / s in Laptop and 150Mbit/s on the iPhone).

When I run the test through cable, i can achieve the desired speed of 250 Mbit/s.

So I’m paying a 250 Mbit/s service, however i can only reach speeds that even not the 100Mbit/s package is able to reach.

Can anyone help me? @Anina @Adriana @UPC_Ex_Mod

Thanks.

Michaelhello

Hi @apmarcoscivil,

It is impossible to reach the speed you want by WiFi. There is too much interference and losses.

However, you can follow the tips that Anina gave you.

Kind regards,

Michael

Anina

Hello @apmarcoscivil

Thanks for your message and welcome to our Community! Have you already checked our tips for a better WLAN connection? Maybe they’ll help you to increase your speed.

Thanks for your reply!

Kind regards,

Anina