WLAN Powerline Problem

Ajklein00 · 2023-06-08T20:00:22+00:00

Sunrise Community - Kunden helfen anderen Kunden rund um die Themen Fernsehen, Internet, Telefon und Mobile. Jetzt registrieren!

Daniele_Sunrise

Ajklein00 Both statements are correct. The new modem can handle up to 1Gbit speed. The Compal modem you had until now can only handle 600 mbit. So if you ever increase your subscription speed to 1 Gbit, you already have the correct modem.

Greetings
Daniele

Ajklein00

OK Thanks. I will try the new modem sometime next week. Current modem seems to be OK for now.

BR , Albert Klein

Ajklein00

Hello Daniele,

I replaced the Connect Box with the new Giga Box. Everything seems to be working fine. The powerline adaptors are showing a steady white LED. One question– will the powerline adaptors A and B adopt the new WiFi network and password?

Thanks, Albert Klein

Ajklein00

Hello Daniele,

Sorry, I wrote too soon. The powerline adaptor A is now blinking red, and I am unable to receive the internet channels with the TV Box. Should I remove the powerline adaptors from the wall socket and restart the modem? Or is there a problem on the UPC end?

Thanks, Albert Klein

Daniele_Sunrise

Ajklein00 Please try to sync the devices. If this does not help, reset your powerlines. It is also important that they are not plugged into a power distributor or an extension cable.

powerline-led.pdf

653kB

Greetings
Daniele

Ajklein00

Adaptor A next to Giga Box still shows blinking red LED However, this does not affect the TV box which still receives all internet channels (>200). Signal strength is about 60%, All devices connected to the new WiFi network are working properly, with good speed. I am not going to do anything unless I see a deterioration of quality.

BR, Albert Klein

Ajklein00

Hello Daniele,

Sorry to bother you again. After trying to synch the two powerline adaptors, Adaptor A next to the Giga Box is showing a steady red LED. Adaptor B, close to the TV is showing a steady white LED. When moving away from the Connect Box about 10 meters, I start to lose the WiFi connection on my iPhone. When trying to reestablish the WiFi connection, the only available networks are the previous one I had with the Connect Box. I can reestablish connection to the Giga Box WiFi network by moving closer to the modem.

I am beginning to wonder if I need to use the Pod instead of the WLAN powerline connector. .

Daniele_Sunrise

Ajklein00 I recommend the pods for you since we can’t replace your powerlines. Do you want me to order you a Connect Pod?

Greetings
Daniele

Ajklein00

Yes, please.

One question– If I upgrade to higher bandwidth to 1 Gigabit with the Giga Box, do you think I could get by without the pods or the powerlines? Do you know how much that would cost? If I test the 1 Gibabit bandwidth for a couple days and they work with the TV box, and all devices connected, perhaps I don’t need the pods.

Thanks, Albert Klein

Daniele_Sunrise

Ajklein00 This would not do anything. Faster speed will not improve the WIFI. I still recommend testing with a Connect Pod. A Connect Pod is free with your subscription.

Greetings
Daniele

Ajklein00

OK, I will await the Connect Pod and test it. Thanks.

Daniele_Sunrise

Ajklein00 I have just ordered you a Connect Pod, which will be delivered in a few days.

Greetings
Daniele

Ajklein00

Thanks, Daniele, I installed the Connect Pods using the UPC Connect App. Both Pods exhibit good connectivity, and the TV Box is showing 80% signal strength.

Albert Klein

Nächste Seite »