I do well remember you and your case. I am deeply sorry that reminder fee was charged. This is not the way it was supposed to be. I will immediately contact the administration team in order to cancel that fee. I will get back to you the soonest possible. Kindly ask you to accept my apologies for the trouble.
Wishing you still a nice day.
P.S.: For your own safety, I deleted the pictures attached. Please do not post any personal information in here, especially not your address. Thank you.