E bill does not work

Marikas · 2022-11-21T22:05:08+00:00

Sunrise Community - Kunden helfen anderen Kunden rund um die Themen Fernsehen, Internet, Telefon und Mobile. Jetzt registrieren!

Marikas

Invoices are not received in Ebill

I have already unregistered/registered. My partner also tried. No confirmation email received.

Daniele_Sunrise

Marikas Welcome to the community!

Did you follow this tutorial? If so, at which step did it not go further?

Greetings
Daniele

Marikas

Daniele_Sunrise

Hello Danielle,

Sunrise AG is listed in my e-bill invoice issuers but no invoice received.

So I don’t receive the notification to pay the bill and have to go to the sunrise app and download the bill. This started when I changed bank. I registered to the new e bill in BKB. Since then its not working.

I also haven’t received any confirmation email that I successfully registered.

Best regards,

Marianna

Marikas

Dear Danielle,

Thanks for the reply.

Yes I’ve followed it. Step 3 is not completed. I never receive the confirmation email. Checked also the spam folder.

I unregistered/re- registered more than 3 times. It never works.

Best regards

Marianna

Daniele_Sunrise

Marikas Please check the status of the registration in your e-banking after 1-2 days. If it is not listed, please contact your bank so they can check the registration with you.

Greetings
Daniele

Daniele_Sunrise

Marikas The last bill is dated 01.11.2022. Was the adjustment of the new bank made after this date? If yes, can we wait for 01/12/2022 and check if the new bill appears in the e-bill?

Greetings
Daniele

Marikas

Daniele_Sunrise

Hello Danielle,

No , it was done on August.

Since then, no invoice received.

Best regards,

Marianna

Daniele_Sunrise

Marikas Please check again at the beginning of December whether your invoice has arrived in the e-bill. If not, please contact our customer service 0800 707 707 for further clarification.

Greetings
Daniele