Invoices are not received in Ebill

I have already unregistered/registered. My partner also tried. No confirmation email received.

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    Marikas Welcome to the community!

    Did you follow this tutorial? If so, at which step did it not go further?

    Greetings
    Daniele

    • Marikas hat auf diesen Beitrag geantwortet.

        Dear Danielle,

        Thanks for the reply.

        Yes I’ve followed it. Step 3 is not completed. I never receive the confirmation email. Checked also the spam folder.

        I unregistered/re- registered more than 3 times. It never works.

        Best regards

        Marianna

          Marikas Please check the status of the registration in your e-banking after 1-2 days. If it is not listed, please contact your bank so they can check the registration with you.

          Greetings
          Daniele

          • Marikas hat auf diesen Beitrag geantwortet.

              Daniele_Sunrise

              Daniele_Sunrise

              Hello Danielle,

              Sunrise AG is listed in my e-bill invoice issuers but no invoice received.

              So I don’t receive the notification to pay the bill and have to go to the sunrise app and download the bill. This started when I changed bank. I registered to the new e bill in BKB. Since then its not working.

              I also haven’t received any confirmation email that I successfully registered.

              Best regards,

              Marianna

                    Marikas The last bill is dated 01.11.2022. Was the adjustment of the new bank made after this date? If yes, can we wait for 01/12/2022 and check if the new bill appears in the e-bill?

                    Greetings
                    Daniele

                    • Marikas hat auf diesen Beitrag geantwortet.

                        Daniele_Sunrise

                        Hello Danielle,

                        No , it was done on August.

                        Since then, no invoice received.

                        Best regards,

                        Marianna

                            Marikas Please check again at the beginning of December whether your invoice has arrived in the e-bill. If not, please contact our customer service 0800 707 707 for further clarification.

                            Greetings
                            Daniele

                              6 Monate später