Giga unstable, not fit for working from home

RicT · 2022-08-29T07:26:27+00:00

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RicT

Daniele_Sunrise

Hi Daniele, I did as you mentioned: restarted modem, once back online connected and started my PC, still got the following messages.

During a conference presentation earlier today was told my video and audio kept cutting out .

Anything else I can do to resolve?

RicT

Today’s message:

Daniele_Sunrise

RicT Two laptops are connected to the Internet. One is an Intel laptop (WIFI) and one is an HP (LAN) laptop. Which of these two devices has the interruptions?

Please reset your network card once. You can find instructions here.

Greetings
Daniele

RicT

Daniele_Sunrise

Hi, it’s the HP that has the interruptions.

I reset the network card, as per instructions you shared (thank you) …and re-booted and ran the troubleshooter, same message “The connection between your access point, router or cable modem and the internet is broken”

Daniele_Sunrise

RicT Do you have any security software installed on your HP laptop? If so which one exactly?

Can you also upload a screenshot with the DNS settings? Somehow they don’t seem to be correct. You can find instructions here. Are you using a switch between your HP laptop and the modem?

Greetings
Daniele

RicT

Daniele_Sunrise

Not sure I understand what you mean by “switch”…

but my DNS settings look exactly like your screenshot, I have “Obtain DNS server address automatically” checked on both, so no DNS numbers there. Somewhere else I should be looking?

Daniele_Sunrise

RicT Can you please set it once as in the picture, save everything and then restart your laptop?

With Switch I meant such a device:

Greetings
Daniele

RicT

Daniele_Sunrise

Thanks…an no, no swicth or any other device. Just the Giga router.

Ok, change the DNS settings (for V4, not V6) …ran the diagnostic, same error.

Daniele_Sunrise

RicT I am running out of solutions which I had. Somehow there seems to be something with the DNS and your network card. How does it look if you connect the laptop via WIFI? Do you have the same error then? Is the LAN cable still ok? Can you try to plug the LAN cable in anther LAN Port on the modem?

Greetings
Daniele

RicT

Daniele_Sunrise

Same errors whether WIFI or LAN

…well, I very much appreciate all of your support and willingness to help Daniele!

This Friday I will go into the office and see if our IT group can help. As long as it seems to be the computer and not the router or sunrise then hopefully they can fix it.

Daniele_Sunrise

RicT Please let us know what your IT found to be wrong with the laptop.

Greetings
Daniele

RicT

Daniele_Sunrise

Hi again, apparently there were a ton of outdated drivers, which they updated.

I ran the troubleshooter again and got the same:

“The connection between your access point, router, or cable modem and the Internet is broken Detected Detected. The network gateway is accessible, but Windows couldn’t receive network traffic from the Internet. ”

Will see how it goes during my work calls on Monday, but running out of ideas!

cande

Hello RicT,

Please note that Windows 10 has two “layers” of networking configuration that may conflict each other.

On Windows 10’s Settings -> Network & Internet you can check both Wi-Fi and Ethernet connections where you can see and edit “IP Settings” by clicking on “Change connection properties”.

(the IP, Gateway and DNS addresses are just an example: in your case you should choose to obtain them automatically)

The “IP Settings” section above lets you see and edit Windows 10’s networking properties and below, under “Properties” (quite confusing, typical from Microsoft) you see the network adapter’s TCP/IP stacks configuration (the one previously pointed out by Daniele_Sunrise).

(again, the picture above shows an example with manual configuration, that should be avoided in your situation)

Please click on the EDIT button and make sure that:

. “IP assignment” is correctly configured to Automatic (DHCP)

. “IPv4” is turned ON

. “IPv6” is turned OFF

This will make sure that Windows gets all informations from the Giga Box e and that no conflicting settings are blocking your connection.

Hope that helps…

Regards,

cande

RicT

cande

Hello and thanks for you note Cande,

I couldn’t find “Change connection properties” of the “IP settings” area you showed…perhaps different in Windows 10 Enterprise? Anyway, I did get to the “Change adaptor options” and then went into the wifi properties to turn off IPv6 (and ensured that DHCP was enabled and IPv4 had auto configure on)

After doing so and running the troubleshooter I got “Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding”

cande

RicT

Hello again,

If your PC is running Windows 7, then my comments above (and below) do not apply to your configuration, but if you are using Windows 10 they do.

To access Windows 10 SETTINGS app you need to click on the Windows logo on the bottom left corner and then write “settings” and press Enter.

Then, click on “Network & Internet” to access the networking configuration

You should now see “Change connection properties” for every connection set in your system (for example: Wi-Fi, Ethernet)

When you are there, please follow my previously posted instructions.

Regards,

cande

RicT

cande

Do have Windows 10 (Enterprise) but get to this:

Don’t see “Change connection properties”?

cande

Hi!

Looks like you have an old Windows 10 version, with slightly different interface.

I make an educated guess: Microsoft has replaced “Properties” with “Change connection properties”, but they likely bring you to the same configuration window, where you should be able to change settings.

Cheers!

cande

RicT

cande

Ok, thanks for the patience here Cande!

If I go to properties, I get:

I then leave it at Automatic or choose manual. If I choose manual , I get:

Then if I turn on any of tthem, like IPv4, I get:

So do I make any changes here?

cande

Yes, you should set:

. Automatic (DHCP)

. IPv4 -> ON

. IPv6 -> OFF

The goal here, is to have the same settings both in Windows 10 and in the underlying network adapter stacks.

Anyway, from the greyed out informations I can read on the first screenshot you posted above everything looks correct, but it’s worth trying to reset them.

Can you please post a screenshot with details that you should find below the ones you posted previously?

As a last resort, you can try to perform a Windows 10’s Network Reset.

Please note that this completely resets all settings and network components on your PC.

Refer to this article for instructions and all details about what is going to happen:

https://www.lifewire.com/how-to-reset-network-settings-in-windows-10-4684679

Cheers!

cande

RicT

cande

Hi, the grayed area is this, which I think you saw:

There is nothing below that.

As far as the settings, I can either leave it Auto DHCP or “manual” where I can turn IPv4 and 6 on and off, but if ON then I need to fill the settings manually, which not sure what would go on there?

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