Giga unstable, not fit for working from home

RicT · 2022-08-29T07:26:27+00:00

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RicT

cande

Hello and thanks for you note Cande,

I couldn’t find “Change connection properties” of the “IP settings” area you showed…perhaps different in Windows 10 Enterprise? Anyway, I did get to the “Change adaptor options” and then went into the wifi properties to turn off IPv6 (and ensured that DHCP was enabled and IPv4 had auto configure on)

After doing so and running the troubleshooter I got “Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding”

cande

RicT

Hello again,

If your PC is running Windows 7, then my comments above (and below) do not apply to your configuration, but if you are using Windows 10 they do.

To access Windows 10 SETTINGS app you need to click on the Windows logo on the bottom left corner and then write “settings” and press Enter.

Then, click on “Network & Internet” to access the networking configuration

You should now see “Change connection properties” for every connection set in your system (for example: Wi-Fi, Ethernet)

When you are there, please follow my previously posted instructions.

Regards,

cande

RicT

cande

Do have Windows 10 (Enterprise) but get to this:

Don’t see “Change connection properties”?

cande

Hi!

Looks like you have an old Windows 10 version, with slightly different interface.

I make an educated guess: Microsoft has replaced “Properties” with “Change connection properties”, but they likely bring you to the same configuration window, where you should be able to change settings.

Cheers!

cande

RicT

cande

Ok, thanks for the patience here Cande!

If I go to properties, I get:

I then leave it at Automatic or choose manual. If I choose manual , I get:

Then if I turn on any of tthem, like IPv4, I get:

So do I make any changes here?

cande

Yes, you should set:

. Automatic (DHCP)

. IPv4 -> ON

. IPv6 -> OFF

The goal here, is to have the same settings both in Windows 10 and in the underlying network adapter stacks.

Anyway, from the greyed out informations I can read on the first screenshot you posted above everything looks correct, but it’s worth trying to reset them.

Can you please post a screenshot with details that you should find below the ones you posted previously?

As a last resort, you can try to perform a Windows 10’s Network Reset.

Please note that this completely resets all settings and network components on your PC.

Refer to this article for instructions and all details about what is going to happen:

https://www.lifewire.com/how-to-reset-network-settings-in-windows-10-4684679

Cheers!

cande

RicT

cande

Hi, the grayed area is this, which I think you saw:

There is nothing below that.

As far as the settings, I can either leave it Auto DHCP or “manual” where I can turn IPv4 and 6 on and off, but if ON then I need to fill the settings manually, which not sure what would go on there?

cande

Looks like you are getting correct IP address and DNS servers, but no Gateway is visible.

Please open your web browser and try to reach http://192.168.0.1 and if it fails try also https://192.168.0.1

This address heads you to the UPC Box (Cablemodem) web interface and if you cannot reach it, then you have a Gateway misconfiguration somewhere, probably in the Network Adapter’s TCP/IPv4 advanced settings.

To check this, please go to Windows’ classic Control Panel -> Network and Sharing Centre -> Change adapter settings, then double click on the W-Fi adapter icon and choose Details…

Please post a screenshot of the Network Connection Details window that pops up.

RicT

cande

Hi, that 1st address you shared opened the UPC Box web interface.

I ran the diagnostic there and got the following:

So any settings I can play with from this Connect Box web interface?

cande

Of course, you can see and modify all Wi-Fi settings.

For example you can give a dedicated name to the Wi-Fi Networks and set up a password.

My advise is to:

. split Wi-Fi signals (2.4 GHz and 5.0 Ghz)

. give them two distinct names (SSID), for example:

. RicT-Home-24 -> use this for old devices without 5 GHz band

. RicT-Home-50 -> use this for all (newer) compatible devices since performance is higher and there is less radio interference in this frequency

. you may give the same password to both networks or a unique one for each (don’t forget to write them down!)

. set WPA2 Personal (more compatible) as security standard to both networks

After this change, your current home Wi-Fi will not be available anymore and you will need to select one of two newly created networks (SSID) by searching available Wi-Fi on every device you want to connect.

Cheers!

cande

RicT

cande

Thanks…tried it all and even did that Network reset you mentioned, and got this again:

“Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding. Contact your network administrator or Internet service provider (ISP) Completed. Windows can’t communicate with the device or resource (DNS server). The computer or service you are trying to reach might be temporarily unavailable. ”

…all out of options!

cande

OK, I’m almost out of ideas as well.

One more (unlikely) thing I can imagine is that, if your laptop is managed by your organisation, they may have set some parameters (technically called “Policies”) in Windows 10 Enterprise which conflict with your home network.

Are you able to connect to the Internet with you laptop if you take it to your office and/or, more importantly, anywhere else?

Also, in your posted screenshot about the UPC Box diagnostic results, I can see a reported issue with Wi-Fi… if you click on that message, do you get some more details about this problem?

Cheers!

cande

RicT

cande

I re-ran the UPC diagnostics to see what the WIFI comment was, and this time it came up all green…and more importantly, I haven’t had connection issues on my calls today. so maybe just this discussion helped fix the issue?! 😉

Thank you (and Daniele) so much for your attention, patience and support along the way!

Daniele_Sunrise

RicT I would also like to thank @cande . He has also provided very good support. 😀

Greetings
Daniele

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