Old Digicard not functioning correctly

hombie · 2021-04-05T12:13:38+00:00

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doriman

Thank you for your quick reply, Daniele.

The cable is the same as before - when I bought the new TV, I just disconnected it from the old one, replaced the TV and reconnected. It was working fine before. I just rechecked and it’s plugged in correctly. No extension, no splitter or anything, it goes directly in the socket.

If I remove the DigiCard, nothing happens at all. I can’t see any channel, no matter whether the card is in or not.
The only channel I can see is 696. And like I said, after opening that one for the first time today, it actually asked me for the card’s network ID and after that I could see programmes, times and synopsis, but still no signal.

Best regards,
Davide

Daniele_Sunrise

doriman Is the modem plugged into the same cable outlet as your DigiCard / TV or are you using a different cable outlet?

Greetings
Daniele

doriman

Daniele_Sunrise It’s the same outlet:

Black goes to the modem and white is the antenna cable.

Daniele_Sunrise

doriman Thank you very much! So the cable junction box is still okay.

I have attached below the instructions for installing the DigiCard. Can you please do a fresh install of the card and use the following network data?

Greetings
Daniele

upc-digicard-manual-0919.pdf

914kB

doriman

Daniele_Sunrise Thanks for the info. That’s the instructions I followed a couple of times in the past days.
I tried the following again:

removed the DigiCard
Let the autotune run using the data you provided:
After running, it found all 559 channels:
I exited the configuration and went back to “Live TV”, where no signal was shown. For good measure, I waited 10 minutes.
I put the DigiCard back in again - nothing happened, nothing was triggered, activated, etc. No question about the network.
The channel names are displayed, the current programme however is not:

Whenever I switch channel, after some seconds, I see this again:

Daniele_Sunrise

doriman The error message shows an error in “Aerial TV”. This technology has been switched off in Switzerland. Can you please click once on Source and select DigitalTV there?

Greetings
Daniele

Daniele_Sunrise

doriman Please run the scan again without analog, so only digital.

Greetings
Daniele

doriman

Daniele_Sunrise I already ran the scan with and without Analogue, no difference there…

Let me see if I find where to switch from Aerial TV to Digital…

Daniele_Sunrise

doriman Here is the instruction to change the source:

Greetings
Daniele

doriman

Daniele_Sunrise unfortunately, I can’t find any place or setting to change that…

When I select “Live TV” in the Samsung Home Screen, it opens the TV app which says “DTV” in the corner. That’s the same screen then that shows the “Aerial Cable: No Signal” message.

When autotuning, I selected “Cable” under “Aerial”. The other settings are “Terrestrial” and “Satellite”.
That’s all I have found in all the settings.
I am a bit lost currently…

SheldonCooper

unplug the CI+ Module from your TV Set. Reboot your TV Set by a power cycle. Go to another Channel than SRF1 does any work or in minimum show current Programme guide information?

doriman

SheldonCooper

Yesterday, after chatting with the Samsung support, I tried factory resetting the TV and starting from scratch.
I removed the DigiCard before doing so. During setup, it asked me for the Antenna Type and I selected Cable. It let me input the network details, did the autotuning and found all channels again, as usual.
After completing the setup, I put the DigiCard in, and now, for the first time, it actually started authenticating. It took some minutes to get to 100%, but it worked.
However, the signal issue is still there. Again, it recognizes the channel names, the current programmes, information and durations and everything, but it shows the no signal message as above.

Daniele_Sunrise

doriman We have created a technician order in this regard. You will be contacted for an appointment within 24 hours. Please get back to us with feedback after the technician visit.

Greetings
Daniele

doriman

Daniele_Sunrise Thank you, Daniele. I will keep you posted!

SheldonCooper

several channels are free to air, so for e.g. SRF , ZDF ORF does not need a CI+ plugged in. Try it without, as it also can be a faulty CAM as a reason. go to Channel 696 if you see there a picture and on others not, its potentially a signal issue. 697 and 698 will validate if your CAM is working correctly if you will replug it later on

doriman

SheldonCooper there is no difference between with and without CI+ plugged in. I always get the No Signal screen.

696 works fine, both with and without DigiCard. I just tested 697: no signal. 698: it says “scrambled signal” and then a dialog popped up saying that the set-up is being finalized and it might take a few minutes:

Have been waiting for like 40 minutes now…

SheldonCooper

well, then your signal is too weak in general for all channels, you need a better or shorter cable between TV Set and socket. Or a technician has to prove your installation, as an amplifier in your Building or Street probably is needed to be adjusted.

doriman

SheldonCooper hmm okay… but why would this work with the old TV but not with the new one?

I could try a new cable, also I have received the SMS to schedule the appointment with the technician. Hope this will help.

In the meantime: thanks!

baby

Did you check in advance, if your television is compatible with the digi card?

Digicard - Digital TV via Kabelanschluss | UPC

"Ist dein Fernseher Digi Card tauglich?

That is the first step you need to check. You can check in the link above.

The TV has to be “CI + tauglich” for the digi card.

doriman

baby I did not check that before, no. Just checked, and the TV is not listed.

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