Tout fonctionait impecablement depuis des mois, sans jamais un probleme.
Depuis hier soir, plus d’internet (Connect Box 3), sans aucun warning.
Ce matin, toujours pas d’internet, et le service online ne peut pas identifier le probleme…
Service client injoignable.
our Samsung phones refuse to connect to main Wifi, but connect without problem to Wifi-guests.
Restarted phone, ConnecBox 3, rested, did EVERYTHING.
Still, it connect to wifi_guest, but refuses to connect to main Wifi
Please help.
@Daniele_Sunrise Again, a massive and warm thank you. But i do not know to which port i need to forward. Bose mentionned that Port 554 is used with TCP/UDP for real-time streaming protocols. But which local port and which external port shall i enter?
@Daniele_Sunrise Good Morning Daniele. You are SUPER kind. Thanks a lot for your help. With that being said, hoiw do I open port for a given IP in the Sunrise Connect Box 3
Is it this way?
@Sunrise_Team Daniele_Sunrise @Daniele_Sunrise
Hi Daniel
As I had mentioned in my post, the Bose Home speaker DOES connect to WiFi, however does NOT connect to Internet.
This is the only one device amomg many others in my house that behave this way. When i use Wifi provided via HotSpot from my phone (not Sunrise mobile network), then no problem, it connects to Internet and i have internet radio. But no Internet radio with Sunrise (and the Home speaker is connected to Wifi)
Switched from UPC ti Sunrise. My Bose Home Speaker 500 was working flawlessly before. Since I switched to Sunrise, there is no way the Home Speaker is working, though connected to the internet via Wifi. The Speaker is comnnected to Wifi, but DOES NOT connect to Internet.
ALL devices at home are working without any problem. Only the Bose Home Speaker.
Funny is that when i connect the Bose Home Speaker via my phone (as a hot spot), then it is working.
What parametr is wrong ?
@Daniele_Sunrise @Sunrise_Team Is there any chance that after days without any feedback/follow-up we can get answer ?
This behavior is simply UNACCEPTABLE
@Daniele_Sunrise Can you explain why there is NO ticket open in my “My Sunrise” ?
Other BASIC question : why isn’t possible to reactivate the UPC signal that was working up to October 31st ?
Isn’t UPC and Sunrise the same today?
@Daniele_Sunrise I am hearing the same message that you wrote since October 19th ! This is now 4 weeks. And nothing is moving!!! weeks that your team is “investigating”? Come on, 4 weeks of investigatrion and still nothing today? Itr is either “INCOMPETENCY” or “I DO NOT CARE ABOUT MY CUSTOMER” attitude. Or both.
A ticket open? Funny… look at the below secreenshot of my account. Nothing is open
I have enough waiting. FYI, a complaint has been officially filed
Daniele_Sunrise come on Daniele : you know that nothing will be done : it is now 4 weeks i am in the same situation with no TV at all. Called many many many times your customer service . Ticket is open… Three times… And continuously : please be patient… It is now 4 weeks. And no TV
@AAJ @Sunrise_Team @Daniele_Sunrise
I am almost in the same situation ! Switched from UPC to Sunrise after an offer from Sunrise. Internet is OK, but no TV for 4 Weeks !!! Numerous calls to customer service. Said a ticket is open. Said they are working on it. Said and asked to be patient. But after 4 weeks, still no TV. Even chat on the community. No follow-up, nothing.
Go on internet and Google our problem : looks like we are HUNDREDS in that situation but Sunrise does not care… And of course reactivating the signals from UPC is impossible. They canb switch it off but not On.
Come on guys from IT : it is the same company now…
Another day without follow-up !!! @Sunrise_Team WHY YOU DON’T CARE ABOUT YOUR CUSTOMERS ?
No SUNRISE, the problem has not been resoled, simply because YOU ARE NOT WORKING ON IT, and it is the same for hundreds of your new customers and you do not care. This is now 4 weeks that we hear “we apologize…”, this is the minimum, BUT YOU DO NOT FIX THE PROBLEM because you do not care. Period.
I have switched from UPC (that was working perfectly without any interrutption for 5 years) to Sunrise.
Internet is working flawlessly, but despite 10 calls to the Customer Service, Sunrise “IS NOT ABLE TO ACTIVATE MY TV SERVICE” due to a general failure affecting all customers… This is now 3 weeks that i have NO TV, even no access on computer or Phone. Simply no TV…
Please do something. Enough is enough, and i have enough calling 0800 807 807 to hear the same speech every time.
