Packet loss and random spikes on LAN

richberna · 2025-03-17T23:22:17+00:00

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richberna

Good evening,

I recently moved into a new apartment in which was already installed the Easy Internet service with the connect box 3. I have been having lag spikes and packet loss while playing video games such as Counter Strike online. Using a speed test and in game I don’t see problems with my ping but every couple minutes I have these random spikes and packet loss that makes me teleport and really unable to play. I made some test with the WinMTR and a support from Hyperz (company that provides video games servers) told me that my network is going through congested hops or problematic network segments as we can see from this highlight from the export file from winMTR:

`|——————————————————————————————|

| WinMTR statistics |

|————————————————|——|——|——|——|——|——|

| 192.168.1.1 - 0 | 1050 | 1050 | 0 | 0 | 17 | 1 |

| 178-83-216-1.dynamic.hispeed.ch - 0 | 1044 | 1044 | 9 | 48 | 1960 | 10 |

| 217-168-53-17.static.cablecom.ch - 0 | 1044 | 1044 | 11 | 50 | 1962 | 15 |

| carzwd202-be-2.aorta.net - 0 | 1044 | 1044 | 11 | 50 | 1994 | 12 |

| ch-zrh03a-rc2-ae-50-0.aorta.net - 0 | 1044 | 1044 | 11 | 51 | 1978 | 12 |

| Request timed out. - 100 | 213 | 0 | 0 | 0 | 0 | 0 |

| ae4.bar2.zur3.sp.lumen.tech - 100 | 214 | 1 | 0 | 249 | 249 | 249 |

| ae2.3601.edge5.ber1.neo.colt.net - 12 | 718 | 633 | 25 | 57 | 1837 | 36 |

| 62.67.27.6 - 0 | 1044 | 1044 | 34 | 76 | 1955 | 38 |

| core23.fsn1.hetzner.com - 0 | 1044 | 1044 | 35 | 77 | 1970 | 59 |

| ex9k1.dc6.fsn1.hetzner.com - 0 | 1044 | 1044 | 34 | 76 | 1986 | 39 |

|static.250.52.9.176.clients.your-server.de - 0 | 1044 | 1044 | 34 | 76 | 1955 | 38 |

|_____________________________________________||||||___|`

Is there a possible solution to resolve this? Maybe changing setting in my modem or change it directly? I will also be willing to upgrade my internet option if necessary.

Thank you in advance for the help.

Riccardo

Xydocq

hello richberna

Upgrading the Internet to a different plan, might not solve your problem.

There are other people complaining about the same issue you experience. Some did report, switching the Connect Box 3 HFC to Modem Mode and using a third party router made playing games better. I don’t play online games, so I can’t confirm it.

Besides that, there are not that many things left you can do or try:

Make sure surf protect home is disabled.
If you have a third party antivirus or security-suite installed, try to disable it or uninstall it.
Clear the DNS cache on your computer.
If you always connect to the same server and it has a static IP, try to edit the hosts file on the Windows machine.
Try using different DNS servers by editing the network-settings on your computer.
You could even try to use a VPN connection and see if the performance gets better.

Daniele_Sunrise

richberna Welcome to the Community!

We see an inactive connection on LAN 2 with 10mbit. Is or was the gaming PC connected there? Are we playing via LAN cable or is the affected computer connected via WIFI?

Everything is fine in terms of signal.

Greetings
Daniele

Daniele_Sunrise

richberna We can’t find anything that explains your error. However, you write something like your PC is connected directly via LAN cable from the modem / from the wall socket.

Am I right in assuming that your PC is connected with a LAN cable that comes from the network socket on the wall? If so, is this network socket connected to LAN 2 of the modem? If so, please check the socket or the connection, as it only provides 10 mbit.

Otherwise I would test the tips from Xydocq .

Greetings
Daniele

richberna

Daniele_Sunrise

Thank you for you answer!

Do you mean the which ethernet connection port did I use in the modem? I tried the first, second and the one for the 2.5 Gbps. My computer is connected via ethernet cable, which I bought new, directly from the modem/wall socket without any powerline/router etc. I don’t have any antivirus and microsoft defender is disabled.

Thank you!

Riccardo

richberna

Daniele_Sunrise

hello, so specifically I have the connect cable B from the wall to the modem and the ethernet cable from my modem to my pc. Is connected in the LAN 1 right now, I tested all the LAN ports and the speed test gave me all the same results.

I removed surf protect home, disabled all sorts of antivirus, clear DNS and is still happening.

Is there something else to check?

Riccardo

Daniele_Sunrise

richberna Unfortunately, I can’t find anything that can explain the error, because everything is fine from here. Please reset the modem once according to the following instructions.

If the error is still present, please contact our support team on 0800 707 707 for an in-depth analysis.

Greetings
Daniele