Sunrise_Team
I was just told by Sunrise (on the telephone) that the solution is to place the fibre modem in “bridge mode” and connect another, better router. Which we would have to buy at our expense.
Sunrise Team - You told me (above) that this was not possible — you said (and I quote) “the Connect Box 3 Fiber is the only Connect Box that cannot be put into Bridge Mode.” It seems every person I speak with provides contradictory information. Twenty calls will solicit 20 different answers. At this point, we have spent countless hours during the past month talking with Sunrise staff. It is costing Sunrise thousands to field our almost daily calls.
We don’t know what to do anymore.