B
brunotm

  • 21 Jan
  • Joined 9 Jan
  • 0 best answers
  • Level 1
    104 Points
  • In Reactivating my phone number from abroad

    Hi Daniele! Thanks for your support. I tried to click “Chat now”:

    However, it sends me back to the top of the page:

    So I tried the 2nd option, “Contact form”, let’s see if the Customer Service can help me.

  • In Reactivating my phone number from abroad

    Sunrise_Team Hi Mattia! How are you?

    Thanks for your answer. I can’t contact this number, since I’m abroad.

    Is there a way to solve it through chat? I tried to login with my email address, but it didn’t work – even asking for a temporary code to change my password, I don’t receive it.

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      • In Reactivating my phone number from abroad

        Last year, I contacted the customer support via phone regarding my phone number. The credits apparently expired while I was traveling and when I tried to reactivate the phone number, I was unable to do so.

        The customer support said they couldn’t help me because they were only able to reactivate my number if I purchased a postpaid plan. I couldn’t keep on because the phone signal was too bad.

        How can I reactivate my number and keep using it?

        Thanks in advance!