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58987

  • Joined Jul 24, 2023
  • 0 best answers
  • Level 3
    599 Points
  • In Password change wi-fi

    Thank you Daniele. It worked now via the browser. FYI the Connect app is still not working, but is not relevant for me anymore.

  • In Password change wi-fi

    Unfortunately, it is still not working after the reset. I switched it off / on and after I also pressed the reset button, nothing changed. I still can’t login via the Connect app and I still can’t login via the browser.

    • In Password change wi-fi

      Dear Daniele,

      Thanks for your reply. This IP 192.168.0.1 in my browser works, but my login doesn’t work. I’m not a UPC customer, anymore (is written on the page at the login). I also tried the Connect app again, also still not working. Other solutions?

      • In Password change wi-fi

        Thank you Daniele. Currently, both solutions don’t work:

        1. Via internet browser 192.168.1.1 it can’t find the page, also not when I switch off all VPN features.
        2. Happy to see there is an app, but also here it gives an error from your side (as written)

        Could you please let me know, when the errors are solved? I tried now for 2 days.

        • In Password change wi-fi

          Dear Sunrise,

          I would like to change the password of my wi-fi. I have been searching in MySunrise and I also tried 2 different links as described in your FAQ, but the links don’t work and in MySunrise it doesn’t look possible.

          Could you provide me with the right info to change the wi-fi password?

          Kind regards

          • In No TV box (subscription)

            Daniele_Sunrise

            Dear Daniele,

            Could we also organize it via mail, community or other private message. I know the phone numbers, they are on your website ;-). If I was in the possibility to call, I would have done directly.

            Looking forward to hear from you.

            Kind regards,

            Yv.

              • In No TV box (subscription)

                Dear Claudio,

                Thank you for your reply. I’m a Sunrise customer and I have a Sunrise contract (I changed my contract 2 months ago, so I should be in touch with you and not with UPC I assume.

                Maybe you can give a look at my contract?

                Kind regards,

                Yv

                • In No TV box (subscription)

                  Dear sir/madam,

                  I recently became a Sunrise customer (I used to be a UPC customer). I see in my subscriptions that I have should have ‘Internet, TV, & Phone’. Phone we don’t use, but TV would be useful sometimes, however we don’t have a Sunrise TV box. Could you check my subscriptions and let me know what to do to receive the Sunrise TV box?

                  Kind regards,

                  Yv.

                  • In How to put 2 Sunrise accounts together

                    Dear all,

                    I recently became a Sunrise customer for Mobile and Internet. Now I have 2 Sunrise accounts. How can I merge the accounts, so I have only one login?

                    Kind regards,

                    Yv.

                  • In Internet download speed

                    Dear all, I’m customer of UPC for internet Abo Happy Home 600. According to the Abo I should have the following internet speed: “Speed Herunterladen 600 Mbps, Upload 60 Mbps”, but in reality it looks like it is more than 6 times less. I did several speedtests (among others with the by UPC recommended cnlab UX Test) and the maximum download speed is around 90 Mbit/s. Upload speed is around 60 Mbit/s, so that is according to the Abo. Obviously, I used a cable to do the speedtest and I also checked the speed with and without VPN. Any ideas why the download speed is 90 Mbit/s instead of 600? Kind regards, a UPC customer