NewMe2023 I have switched my old UPC TV + Internet package to Sunrise and already received an order confirmation via email, when will this updated information be shown in My Sunrise?
Sunrise_Team Hello @NewMe2023 Thank you for your message. Is your issue still ongoing, or has it been resolved in the meantime? Best regards Mattia
NewMe2023 Sunrise_Team Unfortunately it is not resolved. I’ve just received a new invoice charging me the subscription fee for the old TV and Internet plan. But during the phone conversation, the sales representative has reassured me that my new subscription is already effective.
Daniele_Sunrise NewMe2023 We see the adjustments you mentioned as of 01.06.2025. If the agreement was different, please contact the contract team on 0800 100 600. Greetings Daniele