I’m seriously fed up with Sunrise at this point. As an IT Operations Manager working 50% from home, a stable internet connection is not optional for me—it’s essential. Yet, the connection keeps dropping randomly throughout the day, and this isn’t just a one-off issue as it’s happening way too often to ignore.
To make it worse, I’m one of the many former UPC clients who was migrated to Sunrise, and honestly, the experience has been nothing but downhill since the switch. UPC wasn’t perfect, but at least (in my case) their service was consistent. This constant loss of connection is incredibly disruptive, especially when I’m in the middle of work meetings or troubleshooting sessions with my team. I’ve had to rely on my mobile hotspot far too many times, which is both unprofessional and an unnecessary expense.
What’s even more frustrating is that the problem doesn’t seem to be getting fixed. Every time I think it’s resolved, the connection drops again. Is this seriously the level of service we’re supposed to accept?
I’m posting here because I’m sure I’m not the only one dealing with this. Are other former UPC customers facing similar issues? Have you found a way to deal with it, or is this just how Sunrise operates?
Sunrise, if you’re monitoring these forums, you need to step up. People like me rely on your service for work—it’s not just about streaming Netflix. If this isn’t addressed soon, I’ll have no choice but to start looking for a more reliable provider.
