J

jpaquie

Daniele_Sunrise

I get an error when trying to scan2email from the printer (erreur envoi) and the test from the web does not respond when testing the receive and when testing the send it gives the following error:

Xydocq

Thank you, but I did not find this option.

Daniele_Sunrise

I tried this and it did not work. See attachment (search for Daniele in doc)

adrianlondon

This is irrelevant. The configuration is on the printer, not on a computer or telephone. I have no issue with the email addresses otherwise.

Daniele_Sunrise

I am trying to set up scanning to email from my Brother MFC-9970CDW printer. I created an email address printer.xxxxx@hispeed.ch for sending the emails (SMTP), but always get the following error when sending a test email from the printer no matter whether I use port 587 or port 465 with SSL or with TLS and SMTP server ‘smtp.hispeed.ch’ :

E-mail Test Result

E-mail Send Configuration

Communication over the network using SSL was unsuccessful. The SSL settings may not be configured to match the server settings. Confirm the “SMTP Port” and the setting for “SMTP over SSL/TLS”.

If I remove the SSL/TLS, ie. use SMTP Server Authentication Method = ‘none’ with port 587, I get no error for the test, and it’s possible to scan to a gmail.com or to an icloud.com mail account, but the scan to a hispeed mail account does not work; i.e. there is no error message, but no email is received, even in the spam folder.

In summary, there are 2 problems:

1.       SSL should be used, but it fails.

2.       When SSL is not used, the scan to a hispeed account does not work, but to a gmail or icloud account it works.