Slow Internet

antuf · 2019-09-05T21:06:32+00:00

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antuf

Still not getting what I pay for (600)

Daniele_Sunrise

@antuf ,Please contact our technical support on 0800 66 88 66 and tell them the ticket number 12817954. They will test something for you and if it doesn’t get better they will call a technician.

Greetings

Daniele

antuf

Hello Daniel. I have done everything as per the instructions.
it is set at 1Gbit ful duplex.

Daniele_Sunrise

@antuf , can you please follow this instruction? https://www.technology.pitt.edu/help-desk/how-to-documents/pittnetwired-configuring-windows-10-wired-publicly-accessible-network

1. Go to the section “Modify the Ethernet Card Speed and Power Management”.

2. on Step 3. - do you have 100mbit Full duplex, or 1gbit Full duplex?

Greetings
Daniele

antuf

I have also done all the Virus and Malware checks but did not find anything. We did a speed test with my daughters laptop and had the same results. I have given up trying to get through to UPC support who were supposed to call me 3 days ago. Still waiting.

antuf

Attached, please find the info.

Daniele_Sunrise

@antuf , Can you please tell us your exact model name of the computer you are using for the speed test?

Greetings

Daniele

antuf

Still no response from anyone.😡

Daniele_Sunrise

@andher , Welcome to the Community!
Please send me your customer number via private message. We will then check your signal.

Greetings
Daniele

andher

Hello,

I have the same problem.

Supposed to have 200 down and 20 up. Up is perfect but down is bad.

Every day the same. around 30-50mbit instead of 200.

Please help?

Andreas

antuf

Hello,

I have no router connected in between but I tried what you suggested and have the same results. Meanwhile your support group sent me a new router but there a still no changes.

I luckily got someone from support today and after doing all his checks he agreed that there is something very wrong so he has turned this matter over to the experts who should contact me sometime. I hope to get it solved soon because it’s getting annoying.

Daniele_Sunrise

@antuf , We checked your signal and the values are fine. Did you have a switch or router in between? If so, remove all your own devices and run a speed test by connecting your computer directly to the Connect Box using a LAN cable.

Greetings

Daniele