Overlapping subtitles?

Doug · 2020-08-29T18:51:02+00:00

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Doug

Just got a TV Box, and watching a couple of UK channels (219 Dave, 220 Drama) noticed that subtitles often overwrite each other:

Screenshot 2020-08-29 at 20.46.12.png

In this case, once character said something like “Well thank you, Roisin” and then the next said “Hey, you’re welcome” but the subtitles appeared like this.

It’s also chopped off on the left.

Anyone know where the problem might lie?

Doug

@roadrunner

That does seem to work - even the font changes slightly. Thanks!

roadrunner

@Doug

Try this, maybe the subtitles will be available correctly:
Start the program you want to watch as “Start Over” (Replay from the beginning). You can also do this if the live program has already been running for a minute.

Sunrise_Team

Hi @Doug

Thanks for the precise description of the issue. We will inform our product managers and hope we can solve the problem.

Thanks a lot.

Best regards,

Ahmet

Doug

I checked as many channels as I could:

I couldn’t find any affected german channels
English channels - affected are 216, 217, 219, 220, 235 (it might affect others between 220 and 235)
Could’t find any affected French channels
Italian & other - 508, 542, 831

All these channels have the same appearance for their subtitles, maybe there’s something in common in how they are being received?

Doug

Hi Ahmet - yes, this problem is still happening on multiple channels - but not all. SRF1 is fine, BBC/ITV/Channel 4 channels are all ok.

Let me know if you need any more info.

Sunrise_Team

Hi @Doug

Welcome in our Community.

Do you still have the issues? Can anyone report the same issues?

Best regards,

Ahmet