No internet for a week..

sceh · 2020-12-05T15:31:46+00:00

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sceh

Internet packed up last Monday. UPC did a ‘diagnosis’ and said it was the cable. They sent one but didn’t tell me the tracking number and seems they didn’t tell the Post my address. Finally picked it up today in person. It was not the cable obviously. After many hours got a new box from Naxoo. This doesn’t fix the problem either.. Calling tech support is a waste of time since they never answer and the admin side is shut. A technician needs to come since we need the connection for work but how do I get one to come?

Whilst we are at it, perhaps someone can also give me a good reason why I shouldn’t cancel UPC;;?

sceh

Thanks for your help. A technician from Naxoo came and it turned out tha the wallplug was defective/ The iniitial external analysis said it was the cable but this is understandable. He changed the socket and all nw works fine. I have suggested to UPC that when someone files a request for support, they are given the internal ticket number which they can then follow themselves. It would mean that when you call and already have a ticket number, you would be dealt with by a different team and not the one that answsers all calls.

Anyway, all done

Daniele_Sunrise

@sceh , Welcome to the community!

Everything in the system is connected correctly. Please contact our support (0800 66 88 66) again, so they can check the cabling together with you. They will call a technician if necessary.

Greetings

Daniele

sceh

I saw from previous posts that someone can poke the modem remotely to see if it is working. Can someone try this with mine perhaps?