My internet connection is not stable

Ckaucoungou53

Hello all,

My internet connection is suffering quite frequent cuts. I haven’t identified any pattern but it’s quite cumbersome as it happens while working, pushing me out in the middle of calls, for example.

Is there anything I can do about it?

Thanks a lot, and best regards

Cosmo24

Welcome to the community, Ckaucoungou53!

Since Sunrise is already distributing the Connect Box 3, your device is now getting old, outdated, and probably end-of-life. Frequent connection drops are a symptom of this dying hardware. It is best to contact the hotline at (0800 707 707) and report these constant crashes. They will almost certainly replace your old device with a new model free of charge. Please make sure to replace all cables with the new ones included in the box. Then everything should run smoothly again, and if not, feel free to contact us here anytime.

Cheerio cosmo

Daniele_Sunrise

Ckaucoungou53 Welcome to the community!

I’ve checked your connection, and the signal levels are set to optimal. Your Wi-Fi also has good QoS (Quality of Service) values. The only thing I can suggest is a free replacement of your old modem with the new Connect Box 3, if you’d like.

Greetings
Daniele