Rob0311 My cable Connect Box (listed under info as version 5.01) has often very limited throughput. In the connect box status it shows Internet (Partial Service (US+DS)) or just (US). Is this a setting I can change? Thanks, Rob
pato Rob0311 No, this is either a cabling issue or much more probably, bad signal. Can you check if the cables are correctly seated, power cycle the connect box and if it still happens, call support to check the signal: 0800 707 707.
TheSven Or, if you don’t want to use the phone, @Daniele_Sunrise can have a look at your signal tomorrow. And if necessary, he can organice you a technician with a signal measurment device. You have to be at home to let the technician in.
Rob0311 Received the replacement equipment this afternoon. Installed it (modifying passwords and Ethernet settings). All is well.
