**Device**: Windows 11 PC, Intel Wi-Fi 6 AX200, MAC address XX.XX.XX.XX.XX **Issue**: PC connects to the Sunrise Connect Pod 2 but receives no internet access. Connection works normally when connected directly to the main router or a mobile hotspot. **Symptoms**: * PC shows as connected to Wi-Fi but has no internet * `ipconfig` reveals an APIPA address (`169.254.x.x`) instead of a valid DHCP address (`192.168.x.x`), meaning the pod is not assigning an IP to the PC * No default gateway is assigned **Troubleshooting performed**: * Full Windows network stack reset (`netsh winsock reset`, `ipconfig` /`release`, /`renew`, /`flushdns`) — no effect * Rebooting the main router restored connection when PC connected directly to it, but losses connection as soon as it connects to the Connect Pod 2. * Rebooting the Connect Pod 2 did not resolve the issue **Conclusion**: The Connect Pod 2 is failing to assign a valid IP address via DHCP specifically to this PC's MAC address. The issue is isolated to the pod and is not related to the PC's network card, software, or the main router. Consequently, my PC's internet speed has dropped from 200 Mbps to only 30 Mbps now and is having a weak Wifi signal. **Request**: Please investigate / help 🙏. My Customer number: **XXXXXXXX** **Note** Customer number and MAC address deleted for privacy reasons. This is a public forum where anyone can read along.

@"Cosmo24"#p311411 I removed the Pod and then tried adding it again and i got this 😱 [upl-image-preview uuid=d9795c08-7122-48a9-9eb2-95326bdd6ab0 url=https://community.sunrise.ch/assets/files/2026-05-25/1779745909-107815-image.png alt={TEXT?}]

Hello @"Daniele_Sunrise"#p311692 I have not received it yet.

Connect Pod 2 – No Internet When PC Connects to Pod

de_alps

Device: Windows 11 PC, Intel Wi-Fi 6 AX200, MAC address XX.XX.XX.XX.XX

Issue: PC connects to the Sunrise Connect Pod 2 but receives no internet access. Connection works normally when connected directly to the main router or a mobile hotspot.

Symptoms:

PC shows as connected to Wi-Fi but has no internet
ipconfig reveals an APIPA address (169.254.x.x) instead of a valid DHCP address (192.168.x.x), meaning the pod is not assigning an IP to the PC
No default gateway is assigned

Troubleshooting performed:

Full Windows network stack reset (netsh winsock reset, ipconfig /release, /renew, /flushdns) — no effect
Rebooting the main router restored connection when PC connected directly to it, but losses connection as soon as it connects to the Connect Pod 2.
Rebooting the Connect Pod 2 did not resolve the issue

Conclusion: The Connect Pod 2 is failing to assign a valid IP address via DHCP specifically to this PC’s MAC address. The issue is isolated to the pod and is not related to the PC’s network card, software, or the main router. Consequently, my PC’s internet speed has dropped from 200 Mbps to only 30 Mbps now and is having a weak Wifi signal.

Request: Please investigate / help 🙏.
My Customer number: XXXXXXXX

Note

Customer number and MAC address deleted for privacy reasons. This is a public forum where anyone can read along.

Cosmo24

de_alps

That sounds like a really frustrating problem

Thank you very much for the detailed analysis it is very helpful. Since the connection to the main router is working and your PC network settings have been reset the problem lies between the Pod and the server. The incorrect IP address suggests that your PC simply isn’t receiving a connection signal from the Connect Pod 2.

As far as I know it helps to remove the Pod from your account via the Sunrise Connect app and then add it again as a new device to refresh the connection.

Since this is a forum where customers help each other we do not have access to the system. If the issue cannot be resolved this way the only solution is to call the hotline directly (0800 707 707) so that the Pod can be reset or replaced for you.

Here is the official step by step guide from the community on how to add and connect the pod manually using your app: Connect App - Adding a Connect Pod

Maybe this helps to refresh the hardware table on the server before you call the support hotline.

Cheers cosmo

Cosmo24

de_alps

Just as a small technical hint if everything else fails

Sunrise has a newer generation available called Sunrise Smart WiFi which replaced the older Connect Pods. If your current pod turns out to be defective or has permanent compatibility issues with your main router it might be an option to ask the hotline about upgrading your setup to this newer hardware generation. You can check out all the details and monthly costs directly in this link:

Sunrise Smart WiFi – WiFi Extender for Your Home

de_alps

Cosmo24

I removed the Pod and then tried adding it again and i got this 😱

Cosmo24

de_alps

The screenshot simply shows that the link to the active subscription for the Pod is currently missing in the backend

It’s best if you call the hotline at 0800 707 707 tomorrow starting at 8 a.m. and explain the situation so they can check your hardware profile. Depending on the situation you might also want to consider upgrading to the newer Smart WiFi generation as mentioned. Please note that the new devices also incur additional monthly costs and require a power cord rather than plugging directly into the outlet like your current Pod

de_alps

Cosmo24

So they disabled my pod so that i will have to pay more every month with their “improved” hardware? Tough decision 😄

Cosmo24

de_alps

Hi de_alps

Don’t worry, this is definitely not a forced upgrade. The monthly rental fee for a single pod is actually exactly the same for both generations, so Sunrise isn’t making any more money on the newer devices. 😁

In your case, it’s simply a technical glitch where your specific device profile isn’t currently loading correctly in the backend. The hotline can check your profile and re-link your current Pod without changing your subscription or incurring any additional fees. The new Wi-Fi repeaters are just an option if you want them or if the Pods are actually defective because they have reached the end of their lifespan and are no longer being supplied.

Cheers cosmo

Daniele_Sunrise

de_alps The Connect Pod has been deactivated, but an Extender is active on your account. However, it isn’t plugged in. Have you received it yet?

Greetings
Daniele

de_alps

Hello Daniele_Sunrise I have not received it yet.

Daniele_Sunrise

de_alps In this case, please contact our customer service at 0800 707 707.

Greetings
Daniele

de_alps

Just wanted to post an update. My issue has been resolved with a new extender from Sunrise.

I called the helpline and the agent was very helpful. Sent me their new extender to replace the pod and my PC is able to connect again. Thank you Sunrise, my faith has been restored along with my wifi. 😃