SBB freesurf - data usage

prx187

Since I am using the app SBB freesurf in the train my data usage of my abonnement seems to be charged every time. I share my connection with Wi-Fi Hotspot and I followed the guides from SBB. Do you know where to ask for support?

Xydocq

hello prx187

Did you follow the instructions:

Maybe your phone was still using mobile-data and didn’t use the bluetooth connection. I do not know, how to priorities bluetooth over mobile-data. The settings I can see are only for wifi. You could disable Mobile Data the next time you use SBB FreeSurf and see if it makes a difference.

The community isn’t able to help with financial issues. You’ll need to call the hotline 0800 707 707.