Novac Thank you for the very detailed measurements and screenshots – they are extremely helpful.
We have checked the connection as well as the associated CMTS cell. The symptoms you describe (especially jitter and intermittent packet loss, mainly during peak hours) unfortunately match what we currently see on a CMTS cell with higher utilization.
What does this mean in practice?
The connection itself is basically stable.
However, during periods of high simultaneous usage (typically evenings and busy home office hours), delays can occur. These delays show up exactly as you have measured them and are particularly noticeable for gaming, VoIP, or VPN connections.
What’s next?
A capacity upgrade / node split of the affected CMTS cell is already planned, but unfortunately it cannot be implemented in the short term and is expected to take place only in the coming months.
Until then, there is no immediate “local” fix, as the root cause is not related to the modem or the home network.
We fully understand how frustrating this can be – especially when everything on the customer side is set up correctly. Thank you for your patience and for providing clear and factual test data. We will update this thread transparently as soon as new information about relief measures becomes available.
Greetings
Daniele
