Dear UPC Forum,
A year ago I moved to Zurich. I have been with UPC (Cablecom) since about 1998.
When I moved, I received a bill for March 2016-Feb. 2017, even though I had already payed March, 2016.
I called and asked that:
1, The already payed month of March, 2016 be taken off the new bill and
2. To please send quarterly bills.
Meanwhile I have payed all my bills up January, 2017.
Since July 2016 I have spoken to at least 10 persons. I have all their names.
I have sent many emails with attachments proving that I have payed this past year.
I have gone in person to the Zurich UPC store to show and leave copy of the payments in person (and even got signed for it).
Now I am getting a second Mahnung, even though I have asked that no Mahnungen be sent out before I can speak to somebody in person about this.
I would like to visit the administration department (in Wallisellen?) so that we can sort this out, because on the telephone it is not working.
Any suggestions? Help! I depend on the internet for my work.