Without internet for more than 5 weeks, New Appartment

CommandO

Hi.

I’m really loosing it, after anouncing moving to a new appartment at the beggining of the September its now almost November and I still don’t have internet at the new location. The Email stating “Your connections is ready” came early on the day that I choosed to be the moving day. After 10+ calls on support line I’m just disapointed why they can’t communicate clearly. It is newly errected building and they’re telling me, that a support ticket is open and the “IT Specialist” need to take a look and the line is fine and ready to get connected. When I take a look into modem i see the connections but it’s in “NOT ALLOWED” status. Somebody with simmilar experience?

@Daniele_Sunrise can you help please, or at least tell me what is wrong?

Thank you

Daniele_Sunrise

CommandO Welcome to the community!

Please send us your customer number, address and date of birth via private message. We will be happy to check the configuration of your modem.

Greetings
Daniele

CommandO

Thank you, PM sent.

Daniele_Sunrise

CommandO I regret that your services are not yet active and that your calls to our hotline are not leading to a solution. I would like to apologize for this. I have just forwarded your request to the person responsible with the request to check, resolve and contact you.

Greetings
Daniele

CommandO

Thank you @Daniele_Sunrise .

Two days later, and still no one has contacted me. I don’t have any information about why it’s taking so long—nothing. It’s just frustrating….

LyraWhitman

Cinque settimane senza internet in un nuovo appartamento sono davvero irragionevoli, soprattutto se ci si affida per lavoro o studio. Ho letto una recensione completa qui che descriveva una situazione simile con un altro provider. In quel caso, dopo varie segnalazioni e reclami formali, il cliente ha ottenuto un rimborso e uno sconto sulle fatture successive.

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