Mobile subscription

jeronimo-ad

Hello,

The end of June I was in contact with Sunrise sales person (her name is Bleona) by e-mail, regarding transferring the mobile subscriptions of my 2 children to Sunrise. I have send to her their names, current mobile phone numbers and birthday dates.

I still have no feedback from Sunrise if this transfer will take place or not.

Note that I am still receiving and paying the invoices for my children’s mobile subscription to the their current mobile operators.

My questions:

Will the mobile subscriptions of my children be transferred to Sunrise? If yes, when?
When I tried to subscribe my children again to Sunrise and when I entered their mobile phone numbers, there was a message - “This number is already registered with Sunrise. To manage your existing number please login to My Sunrise.”, but my children’s mobile numbers are not part of my Sunrise profile.
Why is that?

My Customer number: DELETED

Waiting for you answer.

Thank you in advance.

Daniele_Sunrise

jeronimo-ad We see two ongoing portings in the system. However, these are currently stopped because we are waiting for the POA, i.e. the form for the number transfer.

Please sign this form and return it to us so that the number porting process can be continued. If you have never received the POA form, please contact our customer service on 0800 707 707.

Greetings
Daniele

jeronimo-ad

Daniele_Sunrise

Hello Danielle, I have received a POA form from a “noreply@sunrise.net” e-mail address.
Where/ to whom this form should be returned?

Thank you

p.s. I have called 0800 707 707 and the experience is bad. The dispatch to advisor based on AI voice recognition does not work as expected.

p.s. I just checked under “Orders” menu in “My Sunrise” that there are 2 pending orders staying in state “Pending signature”, so I was able to sign the POA directly there. It is very convenient, but it is not visible in the “My Sunrise” overview page that I have pending orders. It would be nice to have some visible trace in the overview page about that + also a periodic notification by e-mail with something like “You have 2 pending orders”.