TomTom Wi-Fi problem

RONNEELY45

I cannot use the cable that I got with my TomTom because it does not fit my new iMac. I also cannot attach it to a “port” that fits my computer according to TomTom. So, I am trying to update my TomTom and I have to do it with my UPC Wi-Fi. It tries to authenticate, but then comes that there is a problem with the authentication. Is the problem with:

Using UPC
Is it a TomTom problem

Thank you! Ron

Xydocq

hello RONNEELY45

Hard to tell if it’s the Connect Box or the TomTom causing the issue.

Please check the security settings for the wi-fi on your modem. Set Security to WPA2-PSK. Instructions can be found here. Also make sure to use the correct password.

If the problem with the TomTom persists, you can try and disable security, just for the update. Enable it again when the update is done.