Huge number of packets lost in the first hops

drbokko · 2016-12-01T20:57:33+00:00

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drbokko

I’m experiencing since a few days, a huge number of lost packages in the first hops which lead to have unstable connection to my VPN at work. I’m using wired ethernet connection to the modem. In addition I have often the infamous message telling me that the modem has “limited connectivity (US only)”.

The mtr reports looks always like the following one (mtr report for 8.8.8.8)

                         My traceroute  \[v0.87\]

Vittorios-iMac.local (0.0.0.0) Thu Dec 1 21:48:33 2016
Resolver: Received error response 2. (server failure)001:730:3e82:: quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev

compalhub.home 0.4% 257 4.1 5.4 3.6 45.3 4.4
CH-OTF01B-RT1.aorta.net 90.6% 257 17342 16827 16327 18286 634.0
ch-otf01b-ra1-ae10-0.aorta.net 0.0% 257 26.7 22.8 14.6 116.9 12.1
ch-zrh01b-ra1-ae9-0.aorta.net 0.8% 257 22.7 23.1 14.9 74.0 10.7
72.14.221.112 0.4% 257 22.6 27.7 20.1 113.1 11.3
216.239.47.98 0.0% 256 29.1 29.0 20.1 118.6 11.3
216.239.57.147 0.8% 256 58.3 43.4 21.6 131.0 15.8
108.170.232.77 0.0% 256 33.9 31.3 23.5 108.6 12.1
216.58.215.253 0.0% 256 33.0 36.6 27.1 122.5 14.7
216.239.62.153 0.0% 256 29.8 34.9 27.0 125.0 12.9
???
google-public-dns-a.google.com 0.4% 256 33.1 35.6 27.5 114.8 13.9

drbokko

I just tried again to phone.

Sadly again I’ve got somebody who insisted installing me a new version of the software but ended up doing a factory reset instead. The guy didn’t even know the difference between the two.

It seems related to:

https://community.sunrise.ch/t5/Internet-mit-Modem/Was-bedeutet-Partial-Service-US-only/td-p/84074

Now I have to wait a few days again for the problem to reappear in order to call them 🙁

Thanks again for the hints,

TheSven

Even it sound sarcastic, but at least something goes (the new ConnectBox).

If this doesn’t help insist on a technician who measures your signal directly at the socket.

drbokko

TheSven wrote:

I would say, the Upstream Connection loss is alone a reason to call the Hotline. They’ve to look up your signal quality and strength. There’s probably a problem with it.

The number is 0800 66 88 66. Don’t worry, there’re people with english skills, even there’s no option for english in the menu.

Hi Sven thank you for the feedback, thanks god I’m fluent in ⅔ of the swiss principal languages. I posted in multiple languages to increase the change of getting a reply.

Sadly UPC support tries to send (again) a new modem while I’m confident the problem is upstream the line.

Thanks again for the hints,

drbokko

Hi Michaelhello, no VPN, speed is inconstant and the modem is the new “white box of wonder” (ironic) has just a few months (i’ve got it replaced a few months ago)

Michaelhello wrote:

Good evening @drbokko, welcome to the community,

With which modem are you experiencing these packages lots? Does the internet speed without the VPN is correct?

Greetings,

Michael

TheSven

I would say, the Upstream Connection loss is alone a reason to call the Hotline. They’ve to look up your signal quality and strength. There’s probably a problem with it.

The number is 0800 66 88 66. Don’t worry, there’re people with english skills, even there’s no option for english in the menu.

Michaelhello

Good evening @drbokko, welcome to the community,

With which modem are you experiencing these packages lots? Does the internet speed without the VPN is correct?

Greetings,

Michael