• MMarosa

    • Beitrag Nr. 1
    • Dieser Beitrag ist in Englisch

    – Customer 1530428282

    Dear Sunrise Customer Service,

    I am writing to express my concern regarding the 100 CHF fee applied to my invoice this month. Before signing up with Sunrise, I specifically inquired whether any fees would apply if I left the country, as I knew this was a possibility in the future. I was clearly informed that no such fees would be charged, or very low.

    Given this prior assurance, I am disappointed to see this charge of 100 CHF now appearing on my invoice. Could you please clarify why this fee has been applied and provide a resolution? I expect Sunrise to honor the information provided at the time of my contract agreement.

    I appreciate your prompt response.

    Best regards,

    Rosa

    • Marosa hat auf diesen Beitrag geantwortet.
    • Marosa gefällt das.
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      • MMarosa

        • Beitrag Nr. 2
        • Dieser Beitrag ist in Englisch

        Marosa

        Dear Customer Service Team,

        Could you please answer my request ?

        Thank you,

        Rosa

        • Xydocq hat auf diesen Beitrag geantwortet.
        • Marosa gefällt das.

            • Xydocq

              • Beitrag Nr. 3
              • Bearbeitet
              • Dieser Beitrag ist in Englisch

              hello Marosa

              this is a user based forum. You will not get an official statement from Sunrise on this forum.

              Please call 0800 100 600 regarding issues with your invoice.

              • Marosa hat auf diesen Beitrag geantwortet.

                  Xydocq

                  I trying to call the number but I am living in Spain now and this number does not work from here.

                  Do you have any other telephone number or Email?

                  I refuse to pay the fee of 100 CHF.

                  Thank you,

                  Rosa

                  • maxell182 hat auf diesen Beitrag geantwortet.

                      I don’t have another phone number.

                      maybe you can try this: Contact form

                      Marosa

                      the International Hotline is: +41 58 777 01 01

                      maxell182

                        7 Tage später

                        What I have received is an increase in the punishment is I don’t pay immediately , see attached.

                        I will pay it and make sure all my expat community knows about this.

                        I would not be against it if I would have been informed. But I asked and I was told that there are not this kind of punished for leaving Switzerland and cancelling the contract. And when I return the devices I asked in the shop and they also told me that I should not pay this fee.

                        • maxell182 hat auf diesen Beitrag geantwortet.

                          Marosa

                          Did you already call the int. Hotline?

                          br

                          maxell182