Fee of 100 CHF due to I left the country

Marosa · 2025-02-19T21:19:56+00:00

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Marosa

– Customer 1530428282

Dear Sunrise Customer Service,

I am writing to express my concern regarding the 100 CHF fee applied to my invoice this month. Before signing up with Sunrise, I specifically inquired whether any fees would apply if I left the country, as I knew this was a possibility in the future. I was clearly informed that no such fees would be charged, or very low.

Given this prior assurance, I am disappointed to see this charge of 100 CHF now appearing on my invoice. Could you please clarify why this fee has been applied and provide a resolution? I expect Sunrise to honor the information provided at the time of my contract agreement.

I appreciate your prompt response.

Best regards,

Rosa

Marosa

Dear Customer Service Team,

Could you please answer my request ?

Thank you,

Rosa

Xydocq

hello Marosa

this is a user based forum. You will not get an official statement from Sunrise on this forum.

Please call 0800 100 600 regarding issues with your invoice.

Marosa

Xydocq

I trying to call the number but I am living in Spain now and this number does not work from here.

Do you have any other telephone number or Email?

I refuse to pay the fee of 100 CHF.

Thank you,

Rosa

maxell182

Marosa

the International Hotline is: +41 58 777 01 01

maxell182

Xydocq

I don’t have another phone number.

maybe you can try this: Contact form

Marosa

What I have received is an increase in the punishment is I don’t pay immediately , see attached.

I will pay it and make sure all my expat community knows about this.

I would not be against it if I would have been informed. But I asked and I was told that there are not this kind of punished for leaving Switzerland and cancelling the contract. And when I return the devices I asked in the shop and they also told me that I should not pay this fee.

maxell182

Marosa

Did you already call the int. Hotline?

maxell182