Wifi and Connect Box access issues

Aleks · 2025-01-09T12:00:26+00:00

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Aleks

Hello,

I noticed this week that the wifi isn’t on anymore
Internet is working fine on the computer, connected with an ethernet cable, so that’s fine.
But the wifi itself is simply disabled and I cannot find my own wifi in the available networks.

I only noticed this week but it may have been like this for a while, since I mainly use a wired connection with my desktop computer

The other issue, that I noticed when I wanted to try to see what was wrong with the wifi, was the connection to my Connect Box 2
When I go to 192.168.1.1, it will try to load for a bit before failing, I don’t even get to a login page. I tried to ping it but that also fails

any help for this ?

Sunrise_Team

Hello @Aleks
Thank you for your message.

Is the problem still there or could it be solved?

Best regards,

Mattia

Aleks

Sunrise_Team

still there, no change whatsoever

Daniele_Sunrise

Aleks The signal quality on your modem is not set optimally. We have created a technician order for this. You will be contacted within 24 hours to arrange an appointment. Please contact us after the technician visit with feedback.

Greetings
Daniele

Aleks

Daniele_Sunrise

Hello,

I guess someone from your side did something in the meantime…

I scheduled an appointment with a technicien as requested a couple days ago
today I checked to see that my wifi was available and that I could connect to my Connectbox again
I haven’t done anything at all on my side since I opened this thread.

Checking the settings of the connectbox I noticed that a lot of things has been reset. Most notably the wifi configuration
I had requested a few months ago to allow 2.4GHz wifi to also be available along with 5Ghz, this is no longer the case. Only 5Ghz is available.

Would it be possible to activate it once again as I cannot do it myself (the setting is greyed out) ?

Also, according to the connectbox logs, it has been online only since 2 days ago ? Not sure what’s up with that

Thanks