Lieberma Since some time now we are experiencing outages - which is very annoying. I had contacted once the Helpline and I was told the problem is fixed. Any hints as what to do? New ConnectBox?
Daniele_Sunrise Lieberma Welcome to the community! Please send us your customer number, address and date of birth via private message. We will be happy to check the configuration of your modem. Greetings Daniele
Daniele_Sunrise Lieberma We have just initiated a replacement of your modem. You will receive the new modem in the next few days. Please replace all cables and the power supply unit with the new ones in the packaging. Please contact us again afterwards to see if the cause is still present. Greetings Daniele
Lieberma Hello Daniele, thanks for looking into this. Our Customer No is DELETED. We had initiated some time ago a complaint about the issue. We were told a technician would come (who never showed up). Best