HD Recorder - Error code 1001 (No TV and no Internet)

IulianM · 2016-10-03T07:13:41+00:00

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IulianM

Dear UPC Team,

I have received my HD recorder one week ago however i am getting the error code 1001 on my TV when the recorder shows installation. Thus the TV and Internet are not working.

I already checked all my cables and they are installed corectly. Could you please let me know what should i do to complete the installation? From what i read in the community there is no signal coming to the recorder, however i have’t seen any possible actions that i can do to solve it.

Also, when calling customer service, there is no english support.

Thank you for the support,

Iulian

Anina

Hi @IulianM

As discussed via private message, my colleagues will get back to you directly.

Thanks and kind regards,

Anina

Michaelhello

Hi @IulianM,

You can send a PM (private message) to @Anina with the following infos:

A small summary of your problem
The link of this topic
Your family name and customer number
Your phone number with your avaibility (i.e: Monday 2pm to 5pm)

Kind regards,

Michael

IulianM

I have tried to call however there is no support for english speakers. Would you be able to have some english speaker support team member to call me? Or provide me a number where i could communicate in english?

Thank you for the help!

Michaelhello

Hi @IulianM,

Thanks for the pictures. Everything seems good. Broken Horizon Box or network problem. You should contact the UPC’s support. They can check your line and if necessary to send a technician. 🙂

0800 66 88 66


Mon. - Sun.	08.00 - 22.00

Best regards,

Michael

IulianM

Please find enclosed a photo of the cable installed in the soket as well as the status on the HD Recorder.

IulianM

@Michaelhello Yes, even the smallest hole. I have tried them as per the instructions in the user manual.

Michaelhello

@IulianM,

Even the smallest hole?

Thanks in advance,

Michael

IulianM

Hi Michaelhello,

I have the 3 holes socket. I tried both right side holes without success.

Thanks,

Iulian

Michaelhello

Hi @IulianM, welcome to the community!

Which TV Soket do you have? 2-hole socket or 3-hole?

Prise 2 trous - Prise 3 trous

Kind regards,

Michael