Unable to achieve the full 2.5gig

placard · 2024-09-23T17:24:03+00:00

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placard

I moved to 2.5gig HFC about 3 weeks ago (including switch to Connect Box 3 HFC) and I’ve never been able to achieve speeds that would come close to the advertised 2.5gig. The highest I managed to get is 1.6. I’m definitely good hardware wise, so the limitation seems to be coming from the network side. Is there anything I can do/request to enable the full speed?

Daniele_Sunrise

placard Welcome to the community!

The signal on your modem is not set optimally. The modem is not bundling the upstream. We have created a technician order for this. You will be contacted within 24 hours to arrange an appointment. Please contact us with feedback after the technician visit.

We have also just switched your modem to IPv4.

Greetings
Daniele

placard

Daniele_Sunrise hi there, thanks for responding. Can you please undo whatever you’d done (presumably just the switch to IPv4?) as I didn’t request/authorise any changes, and whatever has happened killed my upload speeds down to 21meg rather than the 100 I was able to achieve before.

Daniele_Sunrise

placard Please excuse my proactivity. The change has been reversed and will be completed in a few minutes.

Greetings
Daniele

placard

Daniele_Sunrise No worries, thanks for switching it back (I see it rebooted a couple of minutes ago). That said the upload is still stuck at 21/22. Below is a screenshot from the Upstream and Configuration tabs. Upload speeds and stability was 100% solid and hitting 100 all the time before this morning. Can you have a look again, please? I’d like to have it back to where it was before. Thanks.

placard

Daniele_Sunrise Hello Daniele, after multiple CB3 restarts and factory reset I managed to regain the upload speed and the download speed increased as well. Please call off the technician visit. Thank you.

Sunrise_Team

Hello placard

Thank you for your feedback.

I have just informed the expert that everything is working again for you and that you no longer need the technician. Please feel free to use the community forum for any further questions.

Best Regards
Jamiro

IslaFisher

If you’re not hitting the advertised 2.5Gbps speeds, start by checking that you’re using Cat 6a or Cat 7 cables and that your Connect Box 3 is configured for 2.5Gbps. Ensure your devices support those speeds and run speed tests with a wired connection. Also, contact your ISP to confirm the connection is properly provisioned. I’m studying Biology, and I had an essay on genetics that I couldn’t get done in time. I decided to try ukwritings.com/write-my-essay and it was a great experience. The writer understood the complexity of the topic and provided a well-researched and detailed essay. It was delivered well before the deadline, and I received a high grade for it. I’ll definitely be coming back for more help when I need it!