Prior to yesterday (26th August 2024), everything was working fine with my internet provision but following the work on the Sunrise/Cablecom network yesterday my ConnectBox 2 no longer operates in “Bridge/Modem Mode”. It will only operate in “Router Mode” which prevents me from using my home network, ethernet outlets and access points. My router is a UniFi UDM Pro and its displays the following fault “no IP address - contact your ISP”. This fault is displayed irrespective of whether the Connect Box 2 is in Modem Mode or Router Mode. When in Router Mode and relying on the Wifi being emitted from the Connect Box 2, I can access the system menu of the Connect Box 2 but the “Modem Mode” option is not displayed in the side bar menu. I can only see that option when the Connect Box is connected directly to the computer via ethernet cable (with no coax cable connected). I am using the following address to access the Connect Box 2 in both modes: (http://192.168.100.1) Also, when relying on the wifi connection from the Connect Box 2, only a small percentage of web pages will open. This community forum (for example) will not open as a link from a google search - I have had to create a hotspot via my phone to send this post. I recall that when I originally placed the Connect Box 2 into Bridge Mode it was necessary for someone at CableCom to make a change on their system. I think it was a switch to IPv4? Is it possible please to make the necessary change so that I can return to using the Connect Box 2 in “Bridge/Modem Mode”? Currently, the Connect Box 2 is connected to the coax cable and operating in Router Mode so it should be seen via your systems at Sunrise/Cablecom.
With best wishes and thanks in advance