Sunrise Connect APP not Functional: Modem not Found

Nerchio · 2024-07-13T09:51:36+00:00

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Nerchio

I cannot modify my network through Sunrise Connect APP. It says Modem not Found as shown in the image. However, the network itself works well. I have tried to reboot/restore the network or reinstall the app but all of that did not work. Could anyone help solve the problem?

Daniele_Sunrise

Nerchio Welcome to the community!

The error can only be resolved by creating a ticket on the hotline 0800 707 707 and forwarding it to our IT department.

Greetings
Daniele

mgw14

I also have the same problem. I also created a ticket on the hotline. But despite a promise of assistance, I received no feedback or helpful assistance.