Websites Based in China

RafaelW · 2024-06-22T00:49:38+00:00

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RafaelW

Hi, I can not access nearly ALL websites based in China, whether they are considered popular or not. For example, the search engine Baidu: https://www.baidu.com/ and movie rating website Douban: https://www.douban.com/

I have tried deactivating the surf protection on MySunrise, but the issue remains. I also tried deactivating the firewall on the router, which didn’t help either.

I feel like Sunrise has blocked Internet traffic from/to China… The websites based in other countries work without any issues.

Sunrise_Team

Good day,

Yes, there are some websites that we block from our side. There are various reasons for this, but we cannot tell you exactly why.

Best regards,

Jessica

RafaelW

Sunrise_Team

Hi Jessica, thanks a lot for your response. I can understand that some websites are blocked, but what I don’t understand is:

I used to use Sunrise Internet in Dübendorf and could access such sites, but after I moved to Effretikon, they were blocked. Does this depend on the region?
I can also access such websites when I switch to Sunrise’s mobile networks on my phone (4G/5G).

So my question is, why is almost all internet traffic to/from China only blocked by the Sunrise internet service in Effretikon?

Daniele_Sunrise

RafaelW I have just restarted your modem. Can you please test it again in a few minutes?

Greetings
Daniele

RafaelW

Daniele_Sunrise Hi Daniele, thanks for the reply! But my modem didn’t restart…
My customer number is 8109630620, in case you need this information.

Daniele_Sunrise

RafaelW I have now restarted your modem manually. Are the pages now accessible?

Greetings
Daniele

RafaelW

Daniele_Sunrise Nope, they are still not accessible.

Daniele_Sunrise

RafaelW May I ask if you use security software via Avira, Avast, Malwarebytes, etc. or any other browser add-ons? If so, which ones exactly?

Greetings
Daniele

RafaelW

Daniele_Sunrise None of them. For Windows 11 laptops and desktops, except for built-in “Windows Security” that is part of the system software. For the other devices, such as Macbooks, iPads, Android and iPhones, no such security software is used. But they all behave the same: no access to websites based in China when connected to Sunrise Internet (wireless or wired), the moment I switch to mobile network or use my laptop at the office, such websites are accessible…

Daniele_Sunrise

RafaelW I’ve checked everything I can check and I can’t find anything that explains the error, as long as all your devices are connected directly to the modem with the WIFI or LAN cable.

You could also write to our Abuse Team (abuse@sunrise.net) and ask if there is a block.

Greetings
Daniele

RafaelW

Daniele_Sunrise Thanks! I will write to them then.

RafaelW

Daniele_Sunrise Hi Daniele, I got the reply from Abuse Team, and there is no block for such websites.

Thank you for your e-mail. There is no block from abuse for the domains reported.

NAME

REASON

SOURCE

STATUS

pku.edu.cn

UN_BLOCKED

douban.com

UN_BLOCKED

baidu.com

UN_BLOCKED

They should be reachable. Please contact the technical support.

Daniele_Sunrise

RafaelW Since you are using the standard Windows virus protection and no browser extensions are active as far as security is concerned, I no longer have a solution as to why the pages are not working. I therefore recommend that you call our support team so that they can create a ticket regarding this.

Greetings
Daniele

Henrymote

Just so you have a comparison I am also Sunrise customer at home, and i have access to website Douban. I am blocking baidu thanks to my pihole dns based ad blocker. On the phone, outside of home, on the phone network I have access to both websites. Have you tried different DNS provider?

RafaelW

Henrymote Thanks for your info! I called the support team, and they solved the problem by changing my IP address.