I am experiencing significant latency (up to 20000 ping) and packet loss when connecting to a specific server:
IP: mc.hypixel.net
It’s a Minecraft server for reference.
The connection is unstable and the latency can jump from 150ms (considered normal as the server is oversea) to 10000ms-20000ms and then stabilize for some time until the cycle continue.
To diagnose the problem, I ran a WinMTR test
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 101 | 101 | 0 | 0 | 2 | 1 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| 194.230.108.209 - 0 | 101 | 101 | 6 | 7 | 13 | 7 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| zur01pe20.100ge3-0-0.bb.sunrise.net - 96 | 22 | 1 | 0 | 10 | 10 | 10 |
| as13335.swissix.ch - 10 | 75 | 68 | 9 | 17 | 87 | 11 |
| 162.158.148.120 - 0 | 101 | 101 | 9 | 9 | 12 | 10 |
| 162.158.148.74 - 0 | 101 | 101 | 9 | 10 | 16 | 10 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 21 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
As most host ignore ICMP packets, this doesn’t really explain a lot about the problem.
I’ve contacted the server owners and they said it’s not a problem on their end.
This problem is only present with this specific server (mc.hypixel.net) as we don’t experience any latency or connection problem with other services.
We already tried to restart the Connect Box 3, changing DNS to google or Cloudflare, changing ethernet cable.
As a temporary solution we’re running Hotspot (Salt) from our phone while interacting with this specific server.
Please investigate this routing issue and take necessary actions to resolve it. If you need any further information or if there are specific steps I should follow, please let me know.